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Magic Town - Coatepec, Xico And Xalapa In Veracruz

star-46 Reviews
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Heroica Veracruz, Mexico
Magic Town - Coatepec, Xico And Xalapa In Veracruz

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Number of travelers
2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon12 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

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Transport
Entrances
Travel insurance
Gratuities
Food and drinks
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Heroica Veracruz , Heroica Veracruz, Ver., Mexico

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9:00 AM
This activity will end right where it started.The pick up will be in hotels (just hotels in Veracruz downtown)
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Mexitours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Magic Town - Coatepec, Xico And Xalapa In Veracruz?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Magic Town - Coatepec, Xico And Xalapa In Veracruz.
Q:
What is the policy on sanitization during Magic Town - Coatepec, Xico And Xalapa In Veracruz?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Magic Town - Coatepec, Xico And Xalapa In Veracruz.
Q:
What is the social distancing policy during Magic Town - Coatepec, Xico And Xalapa In Veracruz?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Magic Town - Coatepec, Xico And Xalapa In Veracruz.
Q:
What measures are being taken to ensure staff health & safety during Magic Town - Coatepec, Xico And Xalapa In Veracruz?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Magic Town - Coatepec, Xico And Xalapa In Veracruz.

Reviews

4.0
star-4
6 Reviews
1 star
0

Reviews by Viator travelers

Showing 1-2 of 6 reviews
star-2
DO NOT TRUST THIS TOUR COMPANY (Mexitours; Marco Polo Operadores SA DE CV)!!!!!!!!!!!!!!!!!!!!!
Joi_W
, May 2022
Let me begin this review by saying that our tour guide, Rafael, was WONDFERFUL. He was knowledgeable, kind and a very safe driver. The following is in no way reflective of Rafael’s character. Additionally, Viator is not responsible for what this company has done. That being said, DO NOT TRUST THIS PARTICULAR TOUR COMPANY (MEXITOURS; MARCO POLO OPERADORES SA DE CV)!!!!!!!!!!!!!!!!!! THEY ARE DISHONEST, SNEAKY AND GENERALLY UNSCRUPULOUS!!!!!!!!!!!!!!!! THEY ARE NOT WORTHY OF YOUR HARD EARNED MONEY!!!!! PLEASE GO ELSEWHERE!!!!!!!! I am certain that they will write a counter to this review, but know that my husband and I are VERY honest people who have taken many tours over the course of many years with many different companies, and although we may not have always been completely happy with a tour, we have never had to do this. Let me explain. We called Viator to book a tour that we read about online. The company’s own website lists all of the activities that were to be included on the tour. Viator confirmed the itinerary using the information from the company’s website. We booked the tour for our very last day in Veracruz, Mexico. We were excited about visiting the pueblo magicos and doing the other activities, but the main event for us was that the tour included a visit (3 hours listed) to the Anthropological Museum of Veracruz. We paid for the tour through Viator, and then contacted the tour company to confirm our pick up time AND to confirm that we would be going to the Anthropology museum; BOTH WERE CONFIRMED by Luis Medina, the tour company contact. We were excited to finally be able to visit the museum. The next day we met Rafael, our guide, in the designated location, and we began the tour. When we didn’t go to the Anthropology museum first, we just figured we were going to the other sites first then the museum afterward. We were having a great time. However, around 12:30 pm both my husband and myself thought we needed to ask Rafael about when the Anthropology museum visit would happen. When we did so Rafael was stunned. He showed us written notes from the company stating that we were only doing the pueblo magico part of the tour. He was not aware that the Anthropology museum was a part of this tour BECAUSE THE COMPANY GAVE HIM HIS DIRECTIVE FOR THE DAY. Of course, we politely responded that that was not what was listed on the website nor was that what Luis Medina told us on the phone. We pulled up the website and showed this to Rafael, and he immediately called his office. He then agreed to take us to the museum, but then someone called back from his office and told him that the museum was closed due to a holiday. We are fairly certain that this information was known prior to us booking this tour and being told that we were going to the Anthropology museum. Rafael did not stop there. He called the actual museum several times to see if it was really closed. It was in fact closed. He apologized over and over again for everything that was happening. AGAIN, THIS WAS IN NO WAY RAFAEL’S FAULT. At that point, we told Rafael that someone in his company was very dishonest, and that they would hear from us the next day. We continued on with the tour because at that point the day was half done. Rafael took us to a few other places that we found out later were not on that normal tour circuit. Perhaps this was to try to make up for the missed Anthropology museum visit; we don’t know. Again, they were wonderful places to visit, BUT THEY WERE NOT THE ANTHROPOLOGY MUSEUM. We ended the day having had fun, but being greatly disappointed that we were not able to see the Anthropology museum. The next day we sent a note to the company rep, Luis Medina and then immediately called the office. We were asking for a partial refund of the money we paid since the tour did not offer us what was advertised. He repeatedly stated that we were offered an alternative, but NO WE WERE NOT OFFERED AN ALTERNATIVE. We didn’t have a choice- the museum was closed due to a holiday (that we are sure they had to have known about), and we were halfway through the day on the tour that we were MADE to take without knowledge of the exact locations we were going to visit because the website listed something different. Luis Medina informed us that his company could not authorize any type of refund. He told us to contact Viator. We did just that after traveling back home the next day. Upon calling, we were told by Viator that this tour company had contacted them already and offered their version of what happened. Needless to say, this version was not what actually happened. Viator listened to our complaint and then contacted the tour company to request some type of refund. They responded to us in an email several days later saying that the company would refund $6 usd for the museum entrance ($3 for each of us). Now, the money is really not the point here. What is important is the fact that this company advertised (falsely) a tour that was supposed to take place, confirmed that the itinerary was as stated on their own website, and they did not provide that service. Dishonesty in their advertising, unscrupulous business practices of confirming something that they knew what incorrect, and working hard to get ahead of a customer to make a false claim about what we were going to make a complaint about is absolutely, positively unacceptable from any company that is worthy of a good reputation. AGAIN, WE CONCLUDE AS WE BEGAN- DO NOT TRUST THIS TOUR COMPANY!!!!!!!!! THEY ARE NOT WORTHY OF YOUR HARD EARNED MONEY!!!!! PLEASE GO ELSEWHERE!!!!!!!!
icon Response from Host , May 2022
Dear Joi W We appreciate your time-sharing the experience of this tour. We are glad that the guide's work and effort have been renowned, as well as the additional visits he provided. Likewise, we apologize if the response provided through your agency was misunderstood, about the public administration of the Anthropology museum, it closed for "Labor Day", when you would attend and that is why you were given visits in compensation for the same, as well as the attention of taking you at a different location at the end of the tour. We are sorry your expectation was not satisfied, so we will inform our Direction, hoping to be able to serve you soon and change your mind about us.
star-5
Rafael
Wendy_T
, Nov 2019
Rafael is an amazing English speaking guide. Gladly tells detailed history of sights in easily understood animated stories. He’s a treasure!
icon Response from Host , Nov 2019
Thank you so much for your comments, it will be such a pleasure to attend you in a near future on your next vacations to Mexico! Best regards

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