Shuttle Transfer Cancun Airport to Tulum

Terrible experience. My flight landed at 5:15, but we didn’t leave Cancun airport until about 7:30 Bc they were waiting for more people to get on the shuttle. The driver didn’t know where he was going. He passed the other guests’ hotel on the way to my hotel and of course they were mad. I didn’t get to Tulum till 9:30 pm.

Quick and on time pick up (even though my flight came in 35 minutes early, I was accommodated immediately)and friendly ride. Will definitely use again and I highly recommend the service.

Length of drive and the people along the way. The thickness of the wooded areas and how quickly it appears it can return

I only wrote reviews when it’s egregious. Upon my arrival at 9p I checked in with staff of the company. The gentleman told me that we were waiting on 2 more people from my same flight and guided me to 2 people that were already waiting. 2 people joined the party and I inquired after waiting 20 minutes how much longer would it be he said another 30-45 minutes. After that had passed I asked again how much longer. He walked myself and 4 other people to the shuttle island as if we were getting in a van. He put 2 people in the van and told the other 2 along with myself that it was full and would be another 2-10 minutes. After another 30 minutes (1.5 hours in total at this point) I went to look for him to ask how much lunch. A gentleman that drives a taxi approached me and I told him I already had a shuttle. He proceeded to tell me that that particular staff member for Coming2 had left and went home. Myself and the other 2 people had to inquire with another shuttle company and they were nice enough to agree. The upside was that all of us were going to tulum. But it was really cold blooded to leave a female solo traveler in another country with no transportation that was pre booked and paid for at night with no explanation, direction or alternative.

My flight was delayed and arrived at almost midnight. Ours was the last arrival that night. I was greeted pleasantly by MARCO FLORES. He was honest to let me know that the shuttle left for Tulum to follow its schedule. He waited for me to make sure that I get a ride even if it’s with another service and that he did. Thank you MARCO FLORES

My driver never came for my departure appointment after saying he will be there by 3:30am No answer when I called nor email response. Had to pay a lot of money for a last minute taxi, almost missed my flight waiting for someone to pick us up.

Crazy traffic in Tulum due to a marathon driver didn’t know about. Mqeertyuuiopmnbvgfddaxxvbnnnnnvcxxxd

I arrived at the airport at 4:20pm and had to wait another 40 minutes for my shuttle. They stopped at picked up four more rides inside the airport area and packed the van in full of people and nowhere to move about my seat. There were four drop offs prior to me and I got to my hotel at 9:00pm. My whole day was wasted. I would not recommend this shuttle service to anyone again. The same thing happened with my round transportation back to the airport.

We are visiting from NYC. We were suppose to have left JFK at 9am and was experiencing problems with the plane. We ended up leaving at 1pm and did not arrive in Cancun till 630. We contacted Viator and they contacted the company on our behalf. They also cc'd us in on the e mail. The company responded promptly and told us not too worry. They will be there waiting. And they were true to their word. EXCELLENT!!!

Very friendly staff at airport. Driver also friendly. But we had to wait 45min. for the shuttle. And the transfer needed 2,5 hr, because a lot of stops for other people.