One hour Aerial Tour of Toronto and Niagara Falls with iflyTOTO

Thank you for your review. The original booking that we received was 10AM for the group flight and we planned it accordingly. We CAN NOT change your booking in the Viator system as we have no access to this. We can only cancel a booking and that is due to weather which has been more frequent due to the climate change. We reached out a few days before your flight to offer the Private experience which you declined. The Private is your own aircraft and pilot and therefore we have a lot of flexibility on time which we could have offered. The one you booked was a group flight and has set times. We did proceed to inform you that your flight was at 10AM as was shown in our system (and we sent you proof) and then you came back to tell us you could not make it which is much too late for us to resell the seats. We're sorry for what took place but we abided by your booking as shown in the system as we can not make changes to it and communicated with you all the details in a timely fashion. Thank you.

Hello Hamidreza, thank you for your review. We called you to let you know that poor weather including the heavy rain makes it unsafe and illegal for us to fly and we will not change our policy regardless of your misplaced review. You wanted to reschedule and we have confirmed your new slot per your request. Thank you and hopefully you will enjoy your rescheduled flight with us.