Bioluminescent Bay Night Kayaking & Rainforest Combo Tour

We really loved our guide for the rain forest tour, which is why I'm giving this three stars. Had she not been so great, I would have given it less. Although they made all of the stops for the rain forest, the places they took us to were underwhelming. There were no rock slides or spectacular waterfalls. The bio bay kayaking was not worth it at all. It was a half moon, so we had to get under a tarp and there were so few bioluminescent organisms that it was even difficult to see them. Of course, as the guides said, they can't control nature but they know that any time but summer is not a good time to see the organisms (they explained that to us) and with a full or half moon (which it was). However, they are selling tickets to nature to see these things, so maybe they shouldn't run tours when it's hard to have the experience? We were truly disappointed and felt like we wasted a precious day of vacation.

Well done. Professional, educational and fun. Had a great time. Highly recommend for the whole family

We had an amazing time visiting the rainforest, beach and bio bay. Our guides were fantastic!! I learned so many interesting facts about the culture and history of Puerto Rico

We had a really nice time paddling out to the bay in the Kayak. The area was cool to see. That is all I have to say.

The Guides were great. My son had a long week in the sun (before this trip). Near the end of the kayaking , my son had to stop because he felt ill. The guides tied his boat to theirs ,pulled him back to shore. Got him out of the boat and laid him down comfortably on the ground and attended to him for his every need. They took their time. They were very polite. Overall , very good experience.

Definitely know before you go. The tour guide and driver arrived late and do not communicate that. We were worried. The phone number provided for the tour agency in Puerto Rico: they do not answer regularly, sometimes they returned your call. The tour guide that took us to Yunque did not explain anything about it; he did not explain about the plan for the day until we asked. The Bioluminescent bay tour agency: I did not like, they were not careful about the group. This is a Kayaking in a dark area, you are more worried about not getting lost from the group than actually looking at the beautiful nature , my teen kids were scared. We hat to put a tent over us in order to see the luminescence which was beautiful but again, they just pass a tent without a real explanation of what to do. Other groups had better tour guidance. at the return, we followed another group that was explaining what to do while kayaking on the dark. I will do this again but not with this agency accesstour. DO IT BUT NOT WITH THIS AGENCY

I had really high hopes for this tour. Both of our guides were fantastic, and the kayak experience on the bio bay was super cool. However, we were REALLY disappointed to have made only one stop in the rainforest. We took a short hike to a swimming hole for literally hours, and we didn't get to see the tower, the waterfall, or much of the actual rainforest. I'm not sure if the itinerary change were due to COVID restrictions, but there was no notice whatsoever; it wasn't even addressed. We were also promised photos and GoPro videos, and I'm bummed to not have received them a month later. If all the advertised stops in El Yunque had been included, I think this would have been an awesome tour (which is why I booked it!). But spending 2-3 hours at a swimming hole is not what I was after. The combo tour is great in theory because you can visit the rainforest and the bio bay all in one day, with transportation included, but I'd recommend looking elsewhere.

Cons: - Rainforest stops not as described (made 1 stop to hike, not 4) - Was unprepared for a muddy strenuous hike (did not have hiking boots and had a foot injury that prevented me from enjoying this portion). Pros: - Tour guide, Raphael was one of the best guides I have ever had - Tour operator had great customer service and reached a fair resolution quickly after receiving my complaint Tips for this tour: - Bring hiking boots - Bring bug spray (the mosquitos at bio bay are no joke) ~~~~~~~~~~ So this tour was not as described. The details included 4 stops within the rainforest (a welcome center, waterfall photo opp, a tower/canopy view, and a lake to swim). The rainforest portion was actually only one stop and it was a hike through the muddy rainforest on rough terrain before a climb down to a lake to swim. Due to a stress fracture in my left foot, I was unable to complete the hike or get to the lake. The rainforest portion was completely lost on me while I waited on the bus for the others. So why the 4 stars? Our tour guide, Raphael was phenomenal. He went above and beyond to make sure I was okay. He made an extra trip along the hike to make sure I got back to the bus safely to wait for the others. Additionally, I followed up with the tour company after returning home to share my feedback and seek resolution. I spoke with Kasey who was very professional and courteous. She handled my complaint quickly and we came to what I felt was a fair resolution. As for the bioluminescence portion, this was as described. Though I do want to add that the glow was not as strong as we expected (but hey, thats nature and out of anyone's control). All in all, Puerto Rico Access Tours were professional and caring . They shared that they have rewritten the tour description and are awaiting viator to update on their end. I hope this is true. Aside from the miscommunication, this would have been a 5 star tour.

I’m not sure I enjoyed putting a plastic tarp over my head just to see a little bit of the lights. The rain forest was awesome with Raphael and Angel.

The rainforest portion is a 5 minute walk to a river that you swim in for 90 min, no hiking or exploring. Then you get shuttled to Luquillo beach to hang for 4 hours which was the dirtiest beach we have ever been to, trash all over the ground, like massive amounts. We had been in Puerto Rico for over a week at this point and seen many beautiful beaches and were seriously disappointed with the 4+ hour wait at this location. After that you get shuttled to the kayaking which was fun but a little lack luster, you all sit in a row of kayaks and put a huge tarp over everyone’s head and then squeeze your hand in between the kayaks into the water and swirl it around to get a glimpse of the bioluminescence for a few minutes, then kayak back. All in all a very long day and not worth the price. I will say all the staff were AMAZING and very friendly.