Yosemite One Day Trip 4 Hours in Park by Train and Bus

Because of heavy traffic on a holiday weekend the bus going from Yosemite experienced a delay, not two hours. Even then the customer got to see all the sights, such as El Capitan, Yosemite Falls, Half Dome, Bridalveil Fall and much more. Normally the bus enters the Park at about 12:55, drives about 35 minutes in Yosemite with all the places mentioned clearly visible and reaches Yosemite Valley Lodge by 1:30. There are 3 hours free and the return departure is 4:30 from Yosemite Lodge, that means 5:00 at Arch Rock Entrance. Traffic delays are beyond our control. Ben

Here is some information regarding this reservation. Customers must not have read detail information that was sent through Viator mailing system in advance. A) On November 6 at 8:26 a.m. we sent documents to VIATOR message system for the customer 8 files of details including train ticket. B) On November 6th at 8:29 a.m. we sent a text to the customer's phone to check if they received the information. C) On November 6th at 8:20 p.m. the customer replied "Yes I received". D) On November 7th at 7:48 a m. customer called from Oakland Jack London Square, 245 Second Street looking at the Viator voucher. It took 17 minutes of conversation to conclude that he was at the wrong location and had not received or opened the information sent as shown in item A above. E) It was too late to take the trip and he said he is cancelling and wants his money back. I explained to him that he should call Viator. F) At 8:15 I sent to him by phone a copy of the letter that was sent to him on November 6 at 8:26 to Viator. G) At 8:17 I called and talked to him. He said he was in touch with Viator. We have done everything collectedly and even sent text message to make sure if he got everything and he his answer was "Yes I received". Ben