Big Bus San Francisco Hop-on Hop-off Tour

If I could leave a zero I would bevy that is what this deserves!! We booked a tour with your company on the evening of Friday July 24th for (the next day)The day trip on Saturday the 25th beginning at 9am. It was for 2 adults and one child totaling $227. We live Georgia and are in California on a business trip with my husband staying in Nevada City. We planned our Saturday off, paid $230, drove almost three hours only to find a sh*t sign on your door that said the tour was canceled. I called the bogus number listed on your app and to no surprise no one answered and the mailbox was full. With more pissed customers I can only guess. You knew you were “closed do to covid19” when you allowed the booking to go through, gave me a confirmation and took the money out of our account. When I checked the site before I booked it said you were in operation, that masks were required and social distancing requirements were in place. This INFURIATES me. You have wasted our time, gas, and now I’m wasting even more time to get our money back. I will be calling the bank Monday morning about the charge, but I suggest a rush on our refund. I will also contact the BBB and be sure to leave a review of our experience and tag your Social media. Anyone who knowingly treats their customers this way doesn’t deserve business.

The guide we had was very good and we saw the sites and where we would like to visit would recommend

We had a great time!! All tour attendants were cheerful, except the driver to Sausalito, he wasnt helpful & alittle grumpy,But overall we enjoyed our time.

Good value especially if you have very little time to explore the area and want to see everything. You have two days to explore and the night tour is awesome.

An Inclusive Tour Finding the first stop was very difficult as they were poorly marked, but we really liked our tour guide,and we saw a lot of San Francisco Good value for the prive

While the bus route and tour were lovely, the audio tour was severely lacking. As a San Franciscan, I knew much more about our city (both historically and today) than the narrator provided - so after about 30-40 minutes listening in, we just unplugged and got more enjoyment of just seeing the sights than the fluff information provided.

Good tour. Included many facts about San Francisco, much that we didn’t know. Earplugs were ok. Had to adjust the volume up and down at times. We did entire tour and then went back to go to certain spots. Those spots for pickup were not as well marked.

Trip was amazing.. Guide was superb cracking lot of jokes on the way.. Recommend this tour for the first timers in SF

The staff were giving mixed messages and opposing instructions and treated customers rudely. The bus brakes were in need of repair and the audio information was sub-par. No live guide.

Very positive experience, particularly the night tour! Learned the hard way about the high winds and cold temperatures in San Francisco. But overall my experience was very positive. The only minor adjustment that I would suggest is slightly more organized boarding process.