Big Bus San Francisco Hop-on Hop-off Open Top Tour

Booked a SF City Bud Tour on line. We waited for the bud to arrive for close to an hour but it was a no show. Spent nearly an hour on the phone with customer service,most of it on hold, who said they would refund the price of the tickets. They never did.

I would suggest all visitors take a ride on The Big Bus while visiting San Fran. You get to enjoy the true flavor of the great city while receiving a narration of the most famous sites/areas! Hop on Hop off is an extra bonus!!!

This tour was awesome and very informative. We went by many different areas around San Francisco, so if you choose to actually hop off, there are a lot of places to explore. I'd definitely book again. I think a 2 day pass is best for this tour.

I've been in San Francisco for four weeks, so it was wonderful to join this tour to learn about this beautiful city! I want to learn more!

This tour was seconded to none. Very well crafted out. Nothing more to say. Superseded all I ever taken.

They advertise Friday to Monday, but it appears that they operate an extremely limited schedule on Monday making it effectively impossible to use, with wait times exceeding 90 minutes. We ended up having to Uber or walk because the buses never came. For the weekend, it was the average hop-on hop-off experience.

It was really great, had an opportunity to see many sites and had a chance to discover many different cultures of san Francisco.

Good narrative and helpful drivers. Loved the open top of the bus. Helpful on and off. Good value, used it to get to another tour.

Easy to find stops and hope on and off. Night tour is definitely worth it. Be ready for Golden Gate drive, very cold.

If I could leave a zero I would bevy that is what this deserves!! We booked a tour with your company on the evening of Friday July 24th for (the next day)The day trip on Saturday the 25th beginning at 9am. It was for 2 adults and one child totaling $227. We live Georgia and are in California on a business trip with my husband staying in Nevada City. We planned our Saturday off, paid $230, drove almost three hours only to find a sh*t sign on your door that said the tour was canceled. I called the bogus number listed on your app and to no surprise no one answered and the mailbox was full. With more pissed customers I can only guess. You knew you were “closed do to covid19” when you allowed the booking to go through, gave me a confirmation and took the money out of our account. When I checked the site before I booked it said you were in operation, that masks were required and social distancing requirements were in place. This INFURIATES me. You have wasted our time, gas, and now I’m wasting even more time to get our money back. I will be calling the bank Monday morning about the charge, but I suggest a rush on our refund. I will also contact the BBB and be sure to leave a review of our experience and tag your Social media. Anyone who knowingly treats their customers this way doesn’t deserve business.