Full-Day Guided Tour of San Francisco with Alcatraz

We had a last minute cancellation/reschedule with a new vendor. Company did call the day before we were scheduled for our tour stating that due to low enrollment they would not be providing the tour. I was at my conference and not in a place where I could hear them and/or receive the new instructions. I ended up calling the company back to verify the instructions and ask that they send me detailed instructions via email. Which, of course, was a good idea because we had to get to all of these places on our own. Instead of providing transportation, they sent an Uber which we could not find because there were unclear instructions as to where they were going to pick us up at the hotel that had three entrances. We spent the better part of 30 minutes running from door to door only to see the Uber tail lights as they cancelled the pickup and moved on. Of course the Uber driver did not have my contact info because I didn't make the reservation. Since the first Uber driver cancelled, I had to make another call to the company to send a new Uber. At this time, our contact was frustrated and said that if I couldn't figure it out this time that they would not send another Uber. Let's remember that transportation was supposed to be part of this package and it was not my last minute change/cancellation. We arrived at Alcatraz late due to Uber situation and had no instructions as to where we were supposed to pick up our prepaid tickets. After the Alcatraz visit we had to find our way and walk to the rescheduled tour bus operator for the second half of the tour. Overall, it would have just been easier and probably less expensive to just get our own Uber to the Alcatraz Tour and then schedule the city tour on our own. I would not recommend this trip.

Had a great tour. Constantine was very knowledgeable and hit all the places we were interested it going

Great tour - only one key issue. Seems to have been two disjointed tours "patched" together - Alcatraz and SF bus tour. After we were dropped off for Alcatraz, we were given no information on how/when to get our "real" Alcatraz tickets nor to second part of tour. Had to go to group ticket sales to get Alcatraz tickets. Then after Alcatraz, walk 1/2 mile to another hotel for second part of tour. Had to call for this info "on the run". Had assumed we would be picked up where left off. Only other issue is that I really don't consider a bus a "small group". Other than this, great tour and friendly staff.

Alcatraz exceeded expectations. Driver/Guide was skilled, knowledgeable and very entertaining. I highly recommend this tour.

This was a fantastic day out with the trip to Alcatraz Island in the morning and an excellent coach tour around San Francisco in the afternoon. The trip to Alcatraz was self managed but the afternoon was down to Kimberley entirely. What a competent and excellent host. Both as a great driver of the Bus and also as a commentator of the City. She fully deserves a 5 star rating from myself and my wife. CSDM Nottingham UK

We covered a lot of SF in a short period of time. Some of the stops did feel a little rushed, but this was to be expected. Just use your time efficiently and it will run smoothly. Tony worked miracles under adverse driving circumstances and was always engaging with commentary. A great guy and a good tour!

We did bot stop at places we should have as mentioned in the itinerary, like the Ferry Buikding Market Place, Lands end Lookout/point. And severalmof the areas we should have passed by were also overlooked with traffic as en excuse. The tourguide/ driver was talking incessantly saying the same thing several times but we cannot appreciate because we cannot see what he is talking about and cannot picture it in our minds.

We did not see Lombard Street, Nob Hill or Chinatown. Our guide took us to 3 different views of the Golden Gate Bride which took away time to see everything else had had promised. Extremely disappointed as I was only in San Francisco for 2 days and did not see everything

Alcatraz was amazing. City tour started off slow. Photos of bridge not for me but tour of neighbourhoods was great. Made me want to stay longer and explore more. Suggest doing tour early in your trip to give you ideas for rest of stay

This was an outstanding all day tour. Hotel pickup was prompt. Everything was explained. Our driver Tony is surely one of the best. He is very experienced and knowledgeable on the city sights and its history. Love the small group experience. There were plenty of bathroom stops and Tony just made it fun and we certainly learned a lot from him. We forgot an item on the bus and Tony later came back and dropped it off at our hotel. We definitely recommend this tour and hope that you too will get Tony as your guide/driver.