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Alcatraz with Bay Cruise

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San Francisco, United States
8

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icon2 to 4 hours  (Approx.)
iconOffered in: English and 7 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Saved to wishlist!
Ferry round trip to Alcatraz Island from Pier 33
Audio Tour on Alcatraz Island 45min
Entrance/admission fee to Alcatraz Island
Cruise for 60min
Transportation to and from the Pier 33 or Pier 39 (make your own way there)
Food and Beverage
San Francisco, CA 94133, USA

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY Must See

All sales are final and incur 100% cancellation penalties. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Alcatraz with Bay Cruise?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Alcatraz with Bay Cruise.
Q:
What is the policy on sanitization during Alcatraz with Bay Cruise?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Alcatraz with Bay Cruise.
Q:
What is the social distancing policy during Alcatraz with Bay Cruise?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Alcatraz with Bay Cruise.
Q:
What measures are being taken to ensure staff health & safety during Alcatraz with Bay Cruise?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Alcatraz with Bay Cruise.
Q:
What is the maximum group size during Alcatraz with Bay Cruise?
A:
This activity will have a maximum of 20 travelers.

See all safety measures taken by Alcatraz with Bay Cruise.

Reviews

4.0
star-4
13 Reviews
3 stars
0
2 stars
0
Reviews by Viator travelers
Showing 1-6 of 13 reviews
star-5
Clarify reservations clearly
Cherrie_M
, May 2021
They change our reservation from 1 pm to 3 pm. So we are not able to do the bay cruise the same day. And when we went to the bay cruise they are all surprised about the reservation. Like they don’t know anything about it. The did a research & got our ticket got a different day. My point is why do reservations if you will encounter problems in booking a trip.
HelpfulHelpful
star-1
Terrible
Yohana_Y
, Aug 2020
They sold me tickets , without telling me that I coud not get into the prision or other rooms becuase COVID. It was just the ferry and walk around the island , and the audio divice was not working either . Terrible experience.They fooled me.
icon Response from Host , May 2021
Dear Yohana, sorry about that. Since January 2021 it is now open for the inside too, so you could explore the inside. It was specified that during that time and with the CDC guidelines, nobody is allowed to go inside the prison but only on the island but outdoor. I am sorry that you missed that. Please contact me to arrange something for you.
HelpfulHelpful1 traveler found this review helpful
star-5
Alcatraz was great
perryedinger
, Jan 2020
Very good communication prior to the cruise. When I needed help, they were very helpful. It was a very fun day
HelpfulHelpful
star-1
Bought the wrong tickets
João M
, Nov 2019
We bought our tickets for an Alcatraz trip, and a boat trip around the golden gate. When we got in the place that we were supposed to.pick.up.our tickets, no one could find our tickets or inform us what to do, so we called the company. They told us that they couldn't find the ticket for the day that we had bought, and that they bough the tours for the next day( that we wouldn't be in San Francisco anymore). They agreed to refund us
icon Response from Host , Nov 2019
Dear Joao, we understand your frustration. Unfortunately we had the tickets for the day after. We are sorry for the confusion. Next time we will arrange something special for you.
HelpfulHelpful
star-1
DO NOT USE!!!!
nataliekunstman
, Sep 2019
Tried to book a family tour for Alcatraz. Purchased tickets and was unable to download or print tickets as prompted. It did not give ANY other info so I researched and found that HUNDREDS of people have had problems and that they are a SCAM. I tried to call and reverse our purchase and the company REFUSED. Steer clear of this company!!!! ... Book your tours through your hotel.
icon Response from Host , Sep 2019
Dear customer. The most important for us is to provide a great experience while you visit San Francisco. I am sorry to hear your frustration. I tried to contact you many times for more than 2 weeks on your phone and Viator message to give you the tickets and instructions. Unfortunately you never answered or return my calls or messages. I would be happy to help you next time you come in San Francisco and if you still want to go to Alcatraz to make it happen. Please send us an email info@mustsee.world
HelpfulHelpful
star-5
Loved Ranger Takeo
ddelaneymartin
, Aug 2019
Enjoyed the visit. The tour was made much more interesting by the commentary of Ranger Takeo. Thanks!
icon Response from Host , Aug 2019
We are glad that you enjoyed your tour and that you had a great experience. Thank you for your review!
HelpfulHelpful

Product code: 152424P5

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