Alcatraz Inside with Fisherman's Wharf Lunch Credit

Thank you for your review. Lets be honest too and say Alcatraz was sold out and you were able to attend with one easy click of our package. There must be some value to that! There’s also a convenience to that ease of access and one must factor that into their decision as to if this package has value to them. It is no secret that this is a business with employees, rent, taxes, insurance and high San Francisco bills to pay. We need to pay employees to be able to organize and issue these tickets you needed to attend Alcatraz. Can you imagine after all those expenses that we barely retain a small margin markup?? Supply and demand dictates pricing so those who plan months in advance always get the lowest price. Those who do not plan can always count on our company to get them on the island but there is always a premium for that white glove treatment. Thank you for the lunch review as well. We choose our restaurants for the value they provide to our guests. We do not find it fair that we give you a credit to an restaurant with an average check of $40 in the Wharf so we stick with places that you can eat a complete meal for the credit one has. Have a safe trip home!

Thank you for this review! Alcatraz and lunch is one of the most popular Alcatraz packages on Viator and we are glad you got to experience it. The memories will last a lifetime! We hope that you have a safe trip home!

You rock! Thank you for giving us the opportunity to show you the finest in travel tour entertainment with our tour packages! We appreciate you!

Than you for the awesome Alcatraz portion review. We also thank you for the feedback on the food portion. This is primarily an Alcatraz visit with a lunch that follows. It is not intended to be a full service Wharf dining experience. We do rotate our vendors often based on feedback. Future guests should not book this tour if the food is the focus of the package. 80% of our guests are families and we choose vendors that have value in the Wharf. Our vendor we selected this week caters to families, has fantastic third floor Bay views, and provides an entire meal for the food credit issued. Fisherman's Wharf average restaurant check totals for two people is $60 so to find a full meal for 2/$25 is perfect for our guests. Two entrees and an appetizer is a delicious way to end your exciting day! They also have affordable kids meals and select $5 Margaritas drink specials that you simply can not find elsewhere in Wharf. It is also open late night so you do not feel rushed in your completing your Alcatraz experience just to experience dinner. We love your feedback and thanks to you we will even create a $199 Alcatraz Up Charge Food Package. We will locate a fancy Wharf vendor who provides the upscale white glove full service experience you mentioned in this review. In the end its important to remember our main focus is Alcatraz and we made that access happen for you. Safe travels home!

Steven: It was a pleasure to see you this week! Your family is amazing and we are glad we could get you on the island. Hopefully you enjoyed the lunch as well! We chose this restaurant for the views and the family friendly atmosphere. Safe travels home!

Thank you for your review. Alcatraz and Lunch. We provided what we said we would in the most non vague way possible. Alcatraz was sold out and in high demand. When one waits until the night prior to a holiday to let us know you had another family that you were traveling with it was impossible to do anything for you. That is the risk when you book two different orders. We had no clue you were with another family as we had many orders that day. If you booked the order together as one group or even notified us a few days prior it would have been so easy to place you together. That is the real basis of this poor review. You were able to obtain Alcatraz through us and included a lunch. It was the perfect combination to get on the island when nobody else could help. We hope you had a great time at Alcatraz. Guests who plan in advance to attend Alcatraz save the most money. You should always factor labor, taxes, rent, insurance and the cost associated with getting this package to you behind the scenes. At the end of the day Alcatraz was accessible to you. Have a safe trip home and we hope you tell your friends how easy it was to book with us and how we delivered on everything we promised.

When Alcatraz is sold out most guests turn to us to get them on the island. We provide a service of doing so in an easy and professional manner with just one click of your mouse. Every year we have to demonstrate that we are a business that has employees, rent, insurance, taxes, and organizing costs in getting these tickets to you that must be factored in. In this case we broke down the price to the penny for you and that was the only basis of this negative review. We had no other contact with you to be called unprofessional based on a price. We did note that we were called unprofessional as we could not place your family together with another Viator party that you informed us about the night before. Alcatraz was sold out with zero tickets left at that point and we only have what time slots we have when you book. If one had told us a week before that you are traveling with another Viator order we could have helped you. We professionally informed you of this to which now turned into the negative review. Guests should always book a trip together in one order if they expect to be slotted in the same time slot. Guests should also plan months ahead if they wish to attend Alcatraz. Those who wait until the last minute should factor convenience into their purchase decision and the posted dynamic pricing. Although you mentioned you wouldn’t recommend us we are pretty sure that you would recommend us as we were able to get your family got on the island when others couldn’t during spring break. We delivered on exactly what was promised. We appreciate your business and hope you enjoyed the experience that was sold out yet you were fortunate to experience. Safe travels home!

***UPDATE TO REVIEW* We had another guest on another date with that SAME server reject the gift card which had proper value as stated. We immediately determined that the server was new and did not know how to redeem. We apologize for our third party making this error and inconvenienced your family. Our biggest apologies for this issue. We buy our advance lunch gift cards in bulk and it appears one of the cards missed the activation process. We quickly contacted the vendor and was able to get this voucher reactivated for you while at the restaurant. We know this was a hassle for your family and appreciate your understanding. This was the first time this ever happened and was a rare occurrence based on technology. Thank you so much for patience and almost giving us the perfect score despite the hassle. You were amazing!

UPDATE TO THIS REVIEW: We determined that it was server error with the gift card after another family in another order had the same issue. It was determined that the server was new and did not know how to properly redeem the card. This family was connected to the first review order above. Our biggest apologies for this issue. We buy our advance lunch gift cards in bulk and it appears one of the cards missed the activation process. We quickly contacted the vendor and was able to get this voucher reactivated for you while at the restaurant. We know this was a hassle for your family and appreciate your understanding. This was the first time this ever happened and was a rare occurrence based on technology. Thank you so much for patience and almost giving us the perfect score despite the hassle. You were amazing!

We are glad you enjoyed the tour package! Safe travels home!