Colosseum, Pantheon and Roman Forum Express: Small Group Tour Skip-the-Line Pass

Dear Mr Zoran, First of all, thank you for spending part of your precious time to write few word. Despite been very negative but yet not constructive review, still very important for us. I perfectly remember that day. I remember the time we spent on the phone even more me repeating in many different ways that, the Pantheon does not have skip the line (no pre-covid and not now). Lines have been built up since all those monuments and museums have adopted the Green Card check system and, because of this queues have increased. Mr Zoran, this is not a problem that only my company is facing (as seems you were trying to put shame on my company and on my self for this situation) but, all the companies. I also remember that, i kept repeating my self regarding the situation of the Pantheon. Depending how long the lines are we will include the Pantheon if, that is not possible for the long lines etc, we will add one other site such as Palatine (not included in the tour), or Area Sacred of Largo Argentina (again not included in the tour) etc. As you mentioned in the review "its not included and they know that from the beginning", i would like to ask you "how can we know if we are going to visit the Pantheon from inside until we are on site and see how long are the queue?". Please do come back to me with an answer because, any suggestions are more than welcome. All of my tours have been designed around customers needs, comforts and health & safety. Not for nothing, for example, my Colosseum, Roman Forum and Pantheon tour in summer time, starts at 3pm again from the Pantheon. The reason is purely because i do not won't any of my customers or guides or staff of the company to be under the heat (sometimes 40 degrees) suffering and feel uncomfortable. Why i am writing this? Purely because you gave me no chances to explain but just accusing me to take your money and no given any importance (that was not the language used) to the customers. Anyhow, please Mr Zoran, if you will come back to Rome, do contact me personally and if all this situation we all living at the moment (pandemic, restrictions put in place by governments and so on), i will invite you to be part of two tours completely free of charge just as good will to show you that, all our tours have been highly rated and quoted and all you need to do is to look at previous reviews. I truly hope to see you in Rome and please do contact me so i can personally book you in two of our tours (Colosseum, Roman Forum and Pantheon for sure). Kind Regards Antonio

Dear John, Thank you for the review even if is not one of the best. John, it is not 5km from the Pantheon to the Roman Forum. is 1.9km actually. I spoke to the guide you had on that day and, we had a conversation regarding the tour of that you were on. Between the Pantheon and the Roman Forum she stopped at the Hadrian's Temple. She explain as it should be done. Also, during the walk all our guides explain what you see around but, you mentioning there was nothing to see or do. I am little confused about this. Regarding the Skip the Line tickets, we are sorry but, this service still in place. The queues you experienced, are due to the system adopted by the monuments and museums which they have to control every single Green Card and ID. This does take time and there is nothing we can do about it as well as the security check. We just hope that, this situation of those extra controls with terminate soon than after. We all have to adjust to the current situation and make most of it and deal with it at the most efficient way as possible. About "Just a quick and dirty tour", it is not clear to me on what you referring and would be great if you can contact me as i would like to understand more in depth about it. The tour you purchased did not include the admission for the monuments purely because, when i started the company, i decided to have two identical tours which one is with all included and one is without it. Of course the one all included is more costly due to the admission incorporated to the package. The one without admission included, actually originally was thought for all those who have/entitle to some sort of discount of free entry (disables, journalists and so on). So those can purchase this tour and write in the "special requirement" section what type of discount card or free entry card they posses and we will book the free or discounted entry for them. Basically what you purchased wa the guided tour. Once we receive the booking, we look at the special requirements and, if nothing has be added to this section, we will provide normal tickets. I truly hope to see you again on our tour in better times to show you that, we are actually one of those very few companies are fighting every day to those almost daily changes. We have to adjust our tours based on new rules and sometimes the notice time is so short that, it is almost impossible to do so. Kind Regards Antonio