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Tulum Coba and Cenote 3x1

star-21 Review
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Playa del Carmen, Mexico
Tulum Coba and Cenote 3x1
8

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children
Free Cancellation
up to 24 hours in advance
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Safety measures
icon10 to 12 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

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Lunch
Air-conditioned vehicle
Bottled water

Departure Point

Calle 12 Norte, esquina con Av. 10 Norte, Col. Centro, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
10/1/2019 - 2/28/2023
Monday - Sunday:01:00 AM - 12:30 PM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Infants must sit on laps
  • Most travelers can participate
  • This tour/activity will have a maximum of 200 travelers
  • OPERATED BY Cancun Tours Book

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum Coba and Cenote 3x1?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum Coba and Cenote 3x1.
Q:
What is the policy on sanitization during Tulum Coba and Cenote 3x1?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum Coba and Cenote 3x1.
Q:
What is the social distancing policy during Tulum Coba and Cenote 3x1?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Tulum Coba and Cenote 3x1.
Q:
What measures are being taken to ensure staff health & safety during Tulum Coba and Cenote 3x1?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Tulum Coba and Cenote 3x1.
Q:
What is the maximum group size during Tulum Coba and Cenote 3x1?
A:
This activity will have a maximum of 200 travelers.

See all safety measures taken by Tulum Coba and Cenote 3x1.

Reviews

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Reviews by Viator travelers

Showing 1 of 1 review
star-2
Ruins were great....everything else not so much
carriehough76
, Feb 2020
We booked the 3x1 excursion, which was supposed to be Tulum, Coba and Cenote. We ended up with the 4x1 which included a stop at Playa Del Carmen. We purposely chose the 3x1 because it was going to be a long enough day, and after our family discussed it, we didn't want to book the 4x1 so being forced to do it wasn't that great. My and my husband have done the Tulum excursion with another company 2 years ago and it was amazing. This time we had other family with us and wanted them to experience it. This entire excursion was nothing but RUSH, RUSH, RUSH!! No time to explore/experience anything at all. We didn't get through all of Tulum because we didn't have time. The stop at the cenote - nowhere did it state that you would have to rent the life jackets!! This has always been included in any other excursion we did. The fact that it wasn't even mentioned and we didn't account to bring money for that, only my granddaughter could get the life jacket...but she wouldn't go in a lone (she's 8) so none of us got to do this part of the excursion. Absolutely disappointing!!! The buffet lunch was decent. We knew no drinks were provided with the excursion so we planned for this. The food was great. The staff were less than welcoming. Probably tired of the rushed tourists coming through their restaurant. Watching one of the staff members literally kick a tiny stray puppy was heart wrenching! :( Coba - the ruins itself were amazing!! But again everything else was horrible. Unless you chose to rent the bike or taxi you literally will need to run the very long trail to the ruins...run up the ruins quickly....and run back to the shuttle. Zero time to enjoy any of it, and zero time to stop and even take a quick look at all the other ruins you pass along the way. Our driver was fairly rude with me when I returned to the shuttle because I was about 4 minutes late because I simply couldn't walk any faster. The whole thing was such a disappointing excursion and if you want to actually enjoy these beautiful sights, I would book somewhere that focuses on 1-2 things instead of trying to rush you through all this. Will not book through this company again.
icon Response from Host , Feb 2020
Sorry you felt this way , we try to give the best experience to you we will check things inmediatly ! The life jackets and bicycle it’s not included in this tour.
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