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Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

star-4.591 Reviews
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Playa del Carmen, Mexico
Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen
29

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Free Cancellation
up to 24 hours in advance
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Safety measures
icon7 to 8 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Saved to wishlist!
Tulum Ruins ticket
Use of Snorkeling equipment
Box Lunch with sandwhich, fruit, juice and sweet
Liability insurance
Lunch
Bottled water
Tax Marine 12 USD per person
Photos
Gratuities

Departure Point

Traveler pickup is offered
This tour runs for costumer staying in Hotels from Puerto Morelos City To Dreams Hotel in Tulum Area. From Bahia Petempich to Cancun we dont provide the service.

We dont provide pick up service in Tulum City and Tulum Hotel Zone. For costumers staying in Tulum the meeting point is the #TULUM signal on the way to the Tulum ruins, near close to "Tulum Tower", In the archaeological area mall center. The address is AVENIDA YALKU LT 10 FRACCION 3, Av. Tulum, RUINAS, 77760 Tulum, Q.R.

Costumers staying in aparments or houses in Playa del Carmen we pick up them in our meeting points in the Down Town. We´ll provide the nearest meeting point to the aparment or house to you the afternoon before to the tour.

Departure Time

7:00 AM
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 18 travelers
  • OPERATED BY NS Tours Mexico

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the policy on sanitization during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the social distancing policy during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the maximum group size during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:
This activity will have a maximum of 18 travelers.

See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.

Traveler Photos

Traveler Tips


  • "Make sure to bring a waterproof camera, you'll want pictures!" See review
  • "While life jackets were required, there was still a lot of exertion." See review
  • "The cave was dark and every 5 people had flashlights but if you suffer from claustrophobia you will be scared." See review

Reviews

4.5
star-4.5
91 Reviews

Reviews by Viator travelers

Showing 1-10 of 91 reviews
star-3
Not worth the money. Too long. Spent 60% of time in bus or waiting
Zeynep_D
, Jul 2021
The guides were professional, helpful, and courteous. Here are the issues with the trip: - The trip is advertised as 7 hours but ended up taking 11 hours (8am-7pm) - The actual time spent doing the activities was at most 4.5 - 5 hours. The rest of the time was spent either waiting in line, waiting for the bus, or on the bus driving places, picking up and dropping off people, doing U turns because we went out of our way to pick up/drop off people, etc. That means roughly 55%-60% of the time was NOT spent on activities. This should be clearly stated in the tour description. You WILL spend most of your time doing nothing. - One of the activities was "snorkeling with turtles". The tour description said "snorkeling equipment" is provided. We expected to get a mask, snorkel and fins, but only a mask was provided .... no fins or snorkel. The activity shouldn't be called "snorkeling" if the proper equipment will not be provided OR, it should be clearly stated that guests need to bring their own equipment. This part was very disappointing to both of us.
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star-5
Fun, informative and excellent tour.
Nancy_S
, Jul 2021
Our tour guide was amazing “Helman” is highly recommended! He is attentive, kind, has great customer service, funny, and accommodates to your needs. Excellent experience, he is informative and funny. Great Job Helman!
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star-5
Best Tour we have been on!
Nichelle-robbfloth
, Jun 2021
Amazing Tour…. The best part of our trip was our tour guides, Rocco and Jorge. Cenotes were beautiful and we saw lots of sea life during the snorkel. Don’t forget bug spray during Tulum the mosquitoes were really bad. Definitely will be booking again next trip!
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star-3
mixed bag
marc_h
, Jun 2021
Very mixed experience. Covid shut down the Tulum ruins the day before we were scheduled to take this trip, which obviously put a damper on things. We were offered a whopping 15.00 refund on a 125.00 trip. The cenote was gorgeous and a total blast, couldnt recommend that enough. The snorkeling was trash. Its basically 25 minutes of staring at seaweed on the ocean floor and hopefully seeing a turtle or two, which gets swamped by all the OTHER tours trying to do the same thing. This could have been redeemed had we found a spot for lunch on the huge beautiful beach, but for reasons unknown to me, that wasnt an option. Basically a waste of time.
HelpfulHelpful1 traveler found this review helpful
star-5
Great
Kristopher_F
, Jun 2021
Ferlan and Zac where awesome and we had a great time took us to a great local spot to eat and even took us on a special tour at the end very and saw lots of sea turtles! Tulum is so pretty
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star-4
Must see
Rebecca_R
, Jun 2021
Seeing Tulum was wonderful. Our guide was fabulous; so knowledgeable and truly interested in giving us insight into local culture. The site was wonderful, the cenote swim was awesome, the snorkeling was fabulous, and we truly enjoyed ourselves. Would go again, but a couple of drawbacks. 1. We would have liked to know in advance that there was no sun screen allowed to be worn during the snorkeling. We both fried to a crisp and the sunburn made the rest of our trip very uncomfortable. If I had known in advance, I would have taken other measures to prevent that. It was a danger to our health, and I was disappointed that we weren’t told before going. Also, time at the site was a little short. We only got 20 mins on our own to take pics, and since the site is so large and well-preserved, we were running to catch as many as possible. absolutely NO shade on the site. However, the buffet was wonderful, and we really appreciated that they also gave us a mid-meal snack, since the pick up was before breakfast and lunch was late. That made our day more enjoyable. All in all, well worth the time amd money.
HelpfulHelpful1 traveler found this review helpful
star-1
Gave our money away
Michael_C
, Jun 2021
Our group left us behind for not having $12 usd which was apparently a requirement but didn’t make an effort to let us know
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star-5
Prepare for a day of exertion
Pamela_M
, Jun 2021
The day was really enjoyable. Took a while to"get going." After the hotel pick-up, we were transported to a central location to be separated in to our tour groups. Following that, we picked up a couple more people at their hotels. The tour through Tulum was really quick. I didn't learn as much as I'd hoped, but it was REALLY hot outside, so I'm not sure I could have spent any more time there anyway. The cenote was refreshing, but you should be prepared to actually swim. No real place to just get a little wet. Snorkeling was fun. We saw 4 sea turtles, a bit of the coral reef, and a few colorful fish. While life jackets were required, there was still a lot of exertion. We were in the water for about 45 minutes.
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star-5
Absolutely amazing!
Sade_L
, Feb 2021
Absolutely amazing tour! We got a very nice tour of the Tulum ruins, very interesting and beautiful views! Then we got lucky to be the only ones in our next part, which was snorkeling/swimming with turtles in Akumal Bay! I feel like we got the special treatment! It was amazing! I saw like 4 turtles up close and personal! They are so cute! As well as sting rays, huge coral reef and fish! Last part was Casa Tortugas Cenote...Again amazing so beautiful and it wasn’t crowded! Definitely had a great time and will be recommending to all my friends and family! Book this tour 😩
HelpfulHelpful1 traveler found this review helpful
star-5
Must Do!
Jessica_B
, Jan 2021
This was our favorite part of vacation. We traveled as a group of 13 and it was unanimous. Tania and Felix were amazing. They took us to an amazing restaurant for lunch too that was recommended (wasn’t the original place) We were never rushed. They were super fun. This is a must book! (Pics posted but I don’t have any from the snorkel with turtles since we were in water)
HelpfulHelpful1 traveler found this review helpful

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