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Rio Secreto Underground River Tour with Crystal Caves

star-4.5328 Reviews
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Badge of Excellence
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Quintana Roo, Mexico
31

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children
Free Cancellation
up to 24 hours in advance
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Safety measures
icon3 hours 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Overview

Explore the Rio Secreto Nature Reserve outside of Cancun on this full-day excursion, where you swim and wade in one of the most spectacular underground caves in Mexico. See the famous crystal caves on a tour that showcases the spectacular natural wonders of the Yucatán. Choose round-trip transportation from your Cancun hotel, or meet your guide at Rio Secreto directly.
  • Day trip from Cancun to the Rio Secreto Nature Reserve
  • Swim through an underground river and enjoy the tranquility inside an ancient cave
  • See gorgeous crystal-like cave formations above the turquoise water
  • Upgrade for hotel pickup and drop-off from most Cancun and Playa Mujeres hotels
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Professional guide
Use of all necessary equipment (wet suit, hard hat, water shoes, life vest)
Hotel pickup and drop-off (if option selected)
Lunch
Lockers and towels
Gratuities
Hotel pickup and drop-off (if option not selected)

Departure Point

Río Secreto, Quintana Roo, Mexico

Departure Time

8:15 AM

Return Details

Returns to original departure point
Choose pickup at your Cancun hotel (select option at check out) or meet directly at Rio Secreto Nature Preserve.

Arrive at Rio Secreto and listen as your guide reviews safety considerations and hands out equipment, including a hard hat with a lamp, a wetsuit, a life vest, and water shoes.

Follow your guide into the underground cave to view the breathtaking crystal formations on both the ceiling and the floor. Walk along a path through the caves and wade or swim through the river itself. Enjoy the sound of your group's movement through the subterranean cavern echoing off the walls. View the vibrant colors and dramatic mineral forms that lie hidden deep below the surface of the earth.

Exit the cave and opt for a shower at the Rio Secreto's facility. Swing in a hammock and enjoy a buffet lunch before boarding your bus for the return trip. End your Rio Secreto adventure with drop-off at your hotel in Cancun or at the Plaza Kukulkan.
Itinerary
Stop At:  
Rio Secreto
This attraction is located near to Playa del Carmen, you will observe a natural history dating back millions of years and you will be able to swim about one kilometer below of the beautiful stalactites and stalagmites in groups of 10 people maximum on the underground river.
Duration: 1 hour 30 minutes
Admission Ticket Included
Stop At:  
Rio Secreto
After the swim, you will enjoy a delicious regional buffet in the Rio Secreto restaurant. ( alcoholic drinks are not included).
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Passengers must weigh less than 250 pounds (113 kg)
  • Minimum age is 4 years
  • Not wheelchair accessible
  • Near public transportation
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY Cancun Vacation Experts

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the policy on sanitization during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the social distancing policy during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What measures are being taken to ensure staff health & safety during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the maximum group size during Rio Secreto Underground River Tour with Crystal Caves?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.

Traveler Photos

Traveler Tips


  • "There are dressing rooms so you can change if you didn't wear your swimsuit under your clothes." See review

Reviews

4.5
star-4.5
328 Reviews

Reviews by Viator travelers

Showing 1-10 of 328 reviews
star-5
Awesome tour
Kyra_G
, Jun 2021
Gustavo was an amazing guide. He was so funny and knowledgeable. This tour is a must. Don’t wear sunscreen not needed.
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star-4
Birthday trip 2021
Stephanie_Francis
, Jun 2021
The information and the tour guide was great. I didn’t like the fact that we weren’t able to bring our phones and cameras because the pictures at the end were $99!!
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star-5
Great adventure!
Tracy_D
, Jun 2021
Charter bus pick up from Playacar was seamless. Guides were great. Equipment was in good condition and comfortable (wet suit, life jacket, water shoes, helmet). Towels and lockers provided. Bathroom available at bus arrival and again at entrance to cave. We didn’t care so much for the lunch. It was dry and uneventful. I would skip lunch option next time. Otherwise, highly recommend. The guides were helpful with my 72 year old mom who needed a walking stick (provided) and hand holding. My mom has a bad knee and is not active, but managed fine and enjoyed the tour.
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star-5
Good job Viktor
Roman_K
, Jun 2021
Best trip from Cancun. We enjoyed the caves. Loved the swimming part. Wish they would allow as swim for a little longer.
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star-5
Beautiful adventure
Emily_S
, May 2021
We were picked up at our hotel, stopped once to pick up other guests from another hotel on the way. Checking in was made easy by our driver- took the bus back into the jungle, put on the wetsuit, shoes and helmet and off we went into the underground river system! The water was refreshing and so so clear. The guide, Rudolpho, spoke perfect English and was wonderful. The lunch was a great end to a fantastic adventure. Highly recommend!
HelpfulHelpful1 traveler found this review helpful
star-3
Nightmare
Chandler_n
, May 2021
Experience was ok but they won’t let us take phones and will charge additional $99 for pictures.terrible ripoff Transportation was bad on our way back to hotel NO AC in 90 degrees weather
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star-5
Incredible
Sarah
, May 2021
Diana was an excellent tour guide had so much patience and was really knowledgeable. We went in the cenote named Happiness and it was stunning. I 100% recommend this tour and will be back to check out other tours in Rio Secreto. If you're on the fence about booking this tour you totally should, you won't regret it. Also, lunch was delicious.
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star-5
Great guide
Amy_H
, May 2021
Diana was a great guide. Answers our questions and explained everything very well. She even threw in a few jokes!
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star-5
Unique in every way
P_C
, May 2021
Done many cave tours around world- even another while in water and have to say, this was a unique way to experience underground beauty. Appreciated the small group size and guide’s efforts to ensure a fun, safe informative activity. 2 senior ladies that had a blast! Water inside cave is fresh rainwater source to area. Wear the offered wet suits- 64 degree H2O - some in the group chose not to and we had some good laughs as one guy in particular kept LOUDLY gasping EVERY time water got deep. Inside cave about 1.5 hr, provided with walking sticks as they ask you not to touch the rock-face; it is helpful to be friendly to strangers in party by offering a steadying hand now and again to each other as you single file climb up, through and around rocks. Provided lunch was very tasty and fun to try local ethnic foods. Great guide! We left from Cancun and traveled by bus to Playa Del Carmen area for tour. Good confirmation communication from tour prior to excursion and they were right on time for pick up. Highly recommend if you are looking for something to do a bit different on a return visit to the area or you want to add a unique adventure to your Riviera Maya trip!
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star-5
Splendid excursion
Tim_S
, May 2021
I was a little skeptical after booking this tour. I paid at the time of booking for the tour and the transportation to be picked up & dropped off at our resort. After three days I still hadn't heard from Viator to make transportation arrangement. I mean, how do they know which resort I was staying at. I called the number provided and in a few minutes the transportation info was taken care of. Would have been nice if there was a place somewhere in the booking process to provide that information but there wasn't. The shuttle bus was supposed to pick us up at our resort at 9:20AM but didn't arrive until 9:55AM. No big deal but couldn't help but thinking they forgot to pick us up... In any event, the ride took about an hour to get there. On our way there our shuttle bus got rear ended by an BMW SUV. There was no damage done to our shuttle and very little to the BMW. All was good and we were on our way. Once we arrived at what we thought was out destination we were given an overview of the tour, placed in groups and provided our guide plus a photographer. No cell phones or cameras are allowed. Nope, we weren't there yet. Loaded up into a van and down a dusty & bumpy dirt road we went. After about a 10-15 minute drive we finally arrived at our final destination. There we were provided with water shoes, life vest, helmet, helmet light and an optional walking stick made out of PVC. I highly recommend you take the walking stick. Not so much to help you walk or balance but to probe the water in front of you. 9 out of 10 of us had the walking stick and the only one who didn't wished he had used one. There's a place to change clothes and a locker is provided free of charge to place your belongings in while you're on the underground tour. A quick mandatory rinse in the outdoor shower then your ready to put your equipment on. A short little walk and down a narrow dirt/rock path and you're underground with only a little bit of light showing. There you'll be introduced to the crystal clear water and to the beautiful cave walls & ceilings. There's quite a bit of walking involved but not to worry it's an easy walk, the group moves slowly listening to the guide and taking in the beautiful sights. For much of the time you will be wading in water less than knee deep. There are however, places that are about waist deep and I think one place that's 5 1/2' deep but you can walk around it if you prefer. Towards the end of the tour there's places where you float in the water for a couple hundred yards, very nice & peaceful. The water moves very slowly so don't expect any rapids. It's quite the opposite, the water is very calm with very little movement. If you look carefully, you can find little fish in the underground river. Oh, and if you're lucky, you'll may see a bat or two flying high in one of the caverns. Before you know it, the tour is at its end. A short 5-10 minute walk and you're back where you started from to return your borrowed equipment and rinse off again at the outdoor showers. From there you'll be taken to a restaurant where you'll be treated to a nice little lunch. There's not much of a choice but it's included with the tour and you can have as much as you'd like. This is also the place where you can purchase photos which the photographer took of you and of the group on the tour. This is where you have to make a decision. who wouldn't want a few photos of your adventure? Here's the catch, each photo costs $25 each or $100 for all the photos of you and your partner. I think there was about 12 photos in all. That's not all of it. Get this, the price only gets you a web address & password. You have to download then print the photo yourself. If they would have at least given you an actual photograph I would have bought more but I just ended up purchasing one of the photos. That's about all the insight I have for this tour. In closing: Besides the outrageous cost of the photos, I really enjoyed this tour and highly recommend it. It'll be something you will remember forever....
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