Playa del Carmen Private Transportation From-To Cancun Airport

Company was 30 minutes late picking me up. This is after I was running behind due to immigration… company also demanded $20 extra in cash from me to take me to hotel. They said because I had a service dog, and he is considered taking “a seat” (it was myself, and my two younger kids) I told them no way, the service dog was written in the original contract, so they could have charged then. In fact, there was 3 emails specifically after I paid, the dog being one of the topics, that they could have said “you need to pay more”- which would have been fine. Instead, they wait until the day I get there. I specifically ordered a private van because we were moving to Mexico for 6 months, and I had 9 suitcases, a large dog to be transported without a cage, and kids. I really thought I was going to be in good hands. I told the gentleman I was not going to pay the $20, so he put me on the phone with his boss. When I got on the phone, I was yelled at, told it’s my fault, there will be no refund. This was a very heated conversation, and there was no budging. I was put on hold several times, conversation until answer was ANOTHER 30 minutes. I was told he would call back. Finally the same gentleman calls back (I was waiting for answer on if I need to take new taxi) and he apologizes…says his partner knew everything, didn’t think about charging me, so yes it’s their fault. I was glad for the apology, but not worth the stress and hassle of what I went through. I should have received a refund for being put through that. I will never use them again, will not recommend (too bad, I travel every few months from place to place)

Most disturbing about this company, the lady said she had to take a picture of my Passport to verify identity, even though I showed her my printed ticket and license. I’m very sketchy about that being it has my identity information and it was taken in her cell phone. Still wondering each day if my identity is going to be compromised. Every other transport company I have used in the past has my name on a clipboard on arrival and I verify through confirmation number. VERY SKETCHY COMPANY- I would not use etransfers through Viator. I usually feel safe using this your website as they use reputable tour companies, but not after this experience.

Great experience. Definitely advise others to book through this transportation service. Very communicative.

Flight was delayed 2 hours & etransfers staff were there on time. Reliable. Friendly. Great service!

On time, nice, and easy process! We met at 3:40am and he was waiting for us! The car ride was safe and our driver was very nice.

The Cancun airport is really crazy but they were where they said they would be so easy to find. Took less than 5 minutes to get our transportation and was nice to have the ride all to ourselves. Would definitely use them again.

Communication was great via WhatsApp. Driver was on time and van was comfortable. I would book again!

Our departure time was 1020a from Cancun. We were picked up at 619a from Playa Del Carmen. The timing was perfect because there was no time to waste after walking into the airport. It became super crowded right after we walked in. 10 mins later we would've missed our flight because of how many people came after us. I will always use then from now on. Thank you again 🙌🏾

AMAZING. I am a travel agent and booked this for my personal trip. Excellent communication and easy to find. We booked a private transfer and it was very affordable. With covid and arriving late I did not want to be with a group. The Van was super clean, on-time, and even offered us drinks for the ride. He also spoke English very well. I will only use this company for now on for myself and clients.

This transportation service was wonderful! They were great at communicating, very friendly and right on time! We didn't have to wait at all. Highly recommend to use this service!