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The new waterpark in Riviera Maya and Cancun

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Playa del Carmen, Mexico

Select Date and Travelers

Number of travelers
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Free Cancellation
up to 24 hours in advance
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icon8 hours  (Approx.)
Hotel pickup offered
Mobile ticket

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
More questions?
(888) 651-9785

Overview

Towel
Wifi Service
Concierge service
Showers
Lunch
LOCKER 15USD

Departure Point

Vidanta Riviera Maya, Carretera Federal Cancun - Playa Carmen Km. 48, 77710 Playa del Carmen, Q.R., Mexico

Traveler pickup is offered
We have pick up service in Cancun Hotels, Downtown, Riviera Cancun hotels, Riviera Maya hotels, Playa del Carmen downtown, and Playacar area. Let us know in which hotel are you staying so we can confirm your pick up time.

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 200 travelers
  • OPERATED BY Holbox and Bacalar Tour

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during The new waterpark in Riviera Maya and Cancun?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by The new waterpark in Riviera Maya and Cancun.
Q:
What is the policy on sanitization during The new waterpark in Riviera Maya and Cancun?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by The new waterpark in Riviera Maya and Cancun.
Q:
What is the social distancing policy during The new waterpark in Riviera Maya and Cancun?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by The new waterpark in Riviera Maya and Cancun.
Q:
What measures are being taken to ensure staff health & safety during The new waterpark in Riviera Maya and Cancun?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by The new waterpark in Riviera Maya and Cancun.
Q:
What is the maximum group size during The new waterpark in Riviera Maya and Cancun?
A:
This activity will have a maximum of 200 travelers.

See all safety measures taken by The new waterpark in Riviera Maya and Cancun.

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Product code: 146265P11

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