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From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal

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Playa del Carmen, Mexico
From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Saved to wishlist!
Air-conditioned vehicle
Guide
Use of Snorkeling equipment
Box Lunch with sandwhich, fruit, juice and sweet
Liability insurance
Bottled water
Tax marine 12 USD per person
Photos
Gratuities
7:00 AM

Please arrive 45 minutes before your selected start time for pickup. Your operator can coordinate exact time and location.

This tour runs for costumer staying in Hotels from Puerto Morelos City To Dreams Hotel in Tulum Area. From Bahia Petempich to Cancun we dont provide the service. If you are going to stay in Tulum Hotel Zone or Tulum Down Town the meeting point for all the travellers is Super Market Super Aki in Tulum City entrance at 09:40. We dont provide hotel pick up service in Tulum. Costumers staying in aparments or houses in Playa del Carmen we pick up them in our meeting points in the Down Town. We´ll provide the nearest meeting point to the aparment or house to you the afternoon before to the tour.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 18 travelers
  • OPERATED BY NS Tours Mexico
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal.
Q:
What is the policy on sanitization during From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal.
Q:
What is the social distancing policy during From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal.
Q:
What measures are being taken to ensure staff health & safety during From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by From Riviera Maya Visit a Cenote and Swim with Turtles in Akumal.

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Reviews

4.0
star-4
34 Reviews

Reviews by Viator travelers

Showing 1-10 of 34 reviews
star-3
Wonderful, but long day.
Dennis_D
, Jul 2021
Would have been more stars. Harlen our guide was perfect. Seeing the turtles was incredible. But we signed up for a 4 hour cenote swim and swim with turtles. Got lumped in with group that added Tulum, and we were gone from 7am until 830 at night. Did that earlier in the week with another tour.
star-5
Hernel the tour guide
Sean
, Jun 2021
Hernel was an excellent guide. He picked us up very promptly at the meeting point and time. He explained so much history and took the time to show each one of all the little parts of the caverns. He took us to three different Cenotes and told us history about each one, Tortuga, Jaguar and Tres Zapotes. Tortuga and Tres Zapotes were absolutely gorgeous and were so much fun to swim in. Both have high jump parts and Hernel videos and took pictures of our jump for us. After the Cenote swim we went to Akumal and swam with the turtles. At Akumal, another guide joined Hernel to lead the guide to see the turtles. We got see a sting ray along with some of the turtles. After the turtle swim we went to a local spot for lunch. Hernel had made a sandwich to snack on and had plenty of water and drinks for us. Hernel is an absolutely amazing tour guide. Zak is the wonderful driver of the tour bus and did a fantastic job driving us around. An absolutely wonderful tour with the best tour guides!!
1 traveler found this review helpful
star-2
Dissappointing
Jefferson_R
, May 2021
Our guide, Rocco, was excellent. However the absolute cluster at the beginning of the trip was terrible. From our appointed pick up time until our departure for our tour was 1 3/4 hours! This time was spent at a second check in, collecting the extra $12 fee and standing around! Lunch was a small sandwich, banana and fruit juice. We did not snorkel in the cenote as advertised. Book a different trip
star-5
Great experience at a Cenote and with sea turtles
Lucas_S
, May 2021
This experience was fantastic. Roco was friendly, knowledgeable, and made sure we were safe at all times. Everything was on time and efficient. The cenote was beautiful, and swimming with the sea turtles, off which we saw many, was a real treat. All this being the case, I would highly and happily recommend this excursion to anybody looking to do something fun and memorable at Riviera Maya.
star-4
Memorable Experience on Our Honeymoon!
Vanessa_P
, Apr 2021
My husband and I booked this excursion for our Honeymoon in Tulum based on recommendations from close friends. Communication prior to arrival was somewhat strange. There was a change in pickup location from a local super market to a nearby Tulum sign, then back to the super market. They communicated this through email and a phone call. We were picked up from the super market on a private bus with other guests and taken on the excursion. Our experience from there forward was wonderful! We went to casa tortuga and visited a cenote. Then the guide transported us to Akumal beach where our snorkel dive took place. It was amazing! An experience my husband and I will never forget. Overall, I didn’t give the experience 5 stars because of the strange pickup method, but the excursion itself was very memorable. Highly recommend!
1 traveler found this review helpful
star-5
Amazing
Payton
, Jan 2021
We had an amazing adventure. Herlan was very personable and showed us the true beauty of Tulum. I highly recommend this excursion, saw plenty of turtles and the cenotes were very refreshing
star-5
One of the best and most peaceful tour
Tiffany_H
, Dec 2020
One of the best tours ever. No one else booked or showed... so it turned into a private tour. Herlan Calderon was an EXCELLENT guide. We had so much fun, laughs and smiles... we will definitely be back and contact him directly. Pick up was on time... he handled everything. We headed to the cenote jamming to old school 80s and 90s jams. At the cenote we were the first people there, talk about peaceful. We swam and enjoyed at our own pace. Herlan didn't rush us at all, he took amazing photos. We headed to akumal to swim with turtles 🐢❤. He explained everything... took us directly inside and made sure we were good to go. He had a friend Carlos who took AMAZING photos of us with his GoPro for the cost of a cash tip. He Whatsapp me 67 photos and 8 videos. Herlan returned us back to The Reef 28. Cancun Bay Tours, Herlan is truly a gem !!!
star-5
beautiful cenote and turtles
Iuliia_K
, Nov 2020
The cenote choice is excellent. Our guide was great, knowledgeable and entertaining. We saw five turtles, including a huge one as well as lots of fish, beautiful corrals, stingrays and cuttlefish.
1 traveler found this review helpful
star-5
Fun amazing experience!
Janelle_T
, Sep 2020
Gonzalo was amazing and very accommodating as well as Felix our driver. We had an amazing experience!
1 traveler found this review helpful
star-2
Cenote and swimming with the turtles
Noel
, Feb 2020
We took the trip and it was ok. At the meeting place we were put into a big lineup where we had to pay for an environment pass or such thing, that was ok but it took forever. Then we went to a meeting place where we met with a guide who said he was ready to go in 2 minutes, we’ll 30 minutes later we are ready and get onto a bus then taken off and put onto another bus. We headed out and 5 minutes later we were at the cenote. We could have walked there faster than all the waiting. All together it was a disorganized trip. At the snorkeling with the turtles we were told that we had to wear a life vest and it was law. I said that when snorkeling I like to dive down in the water to look around, that’s what snorkeling is about. They wouldn’t have any of that so I complied and wore the vest. We go in the water and the guide has his vest but doesn’t wear it the whole time, just puts it under his chest and swims, that’s not going to do him any good!! I won’t take another trip with your company again.
1 traveler found this review helpful

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