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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Select Date and Travelers

Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (Approx.)
iconOffered in: English

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
St. Paul's Chapel , 209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

9/11 Memorial & Museum , 180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • Proof of vaccination required for Museum and Observatory entry
  • This tour/activity will have a maximum of 25 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos

Traveler Tips


  • "Highly recommend this tour to get background information before entering the museum itself" See review

Reviews

5.0
star-5
981 Reviews

Reviews by Viator travelers

Showing 1-10 of 981 reviews
star-5
Great experience
Berlitza_R
, Oct 2021
Helene was great. She was witty and funny and gave great information about NYC Make sure you have good walking shoes
star-2
Hallowed ground
Darren_K
, Oct 2021
Our tour guide was friendly and knowledgeable. She did a wonderful job with explaining landmarks and events in history. My real disappointment was with not knowing about the current NYC mandates which prevented me from entering the history museum and the skypod. Both of which I was really looking forward to and could not get a refund or change the dates on my tickets
star-5
The tour guide was...
Khadija_H
, Oct 2021
The tour guide was excellent. He brought so much light about all the places that he pointed out to us that we didn’t know about. It’s definitely a must see experience
star-5
Our tour guide was...
Leroy_R
, Oct 2021
Our tour guide was excellent he told us about things that you would have never thought of. Every one should take the tour and experience something that I hope will never happen again
star-5
Our tour guide was Ray,...
Cherie_G
, Oct 2021
Our tour guide was Ray, he was Very knowledgeable great information learned so much that I didn't know would recommend this to her to anybody it was fantastic
star-5
Very informative and great guide
Susan_S
, Oct 2021
Our guide provided us with New York history and information about the towers. We toured the museum, but decided not to visit the observation deck.
star-5
A great experience
Pedro_C
, Oct 2021
Guide shared interesting and unknown facts about that day which I found fascinating. He had a great personality and made the tour special.
star-5
Great tour- worth the money
Kevin_M
, Oct 2021
Interesting facts from a native New Yorker. Rob was congenial and informative. Answered all of our questions.
star-5
Great personal experience!
Kimberly_L
, Oct 2021
Julie shared her personal story of 911 and the months and years that followed and it made the tour very personal and special. I felt a deep reverence, which I appreciated so much. The monument, the museum, the oculus, and the new world trade tower building are all incredible, including the lookout at the top, but our favorite part was hearing Julie’s story.
star-5
Take this tour!!
RoseAnn_C
, Oct 2021
Our tour guide was wonderful! He made the whole experience lovely and heartfelt. It gave you a different perspective on what happened on that very memorable day.

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