Hop on Hop off Mexico City Bus tour

The Polanco section of this tour was fabulous. Green lush shaded restaurants and beautiful town houses that anyone would envy. Freedom to hop on and off was greatly appreciated.

Despite the flawless purchase process thru Viator, we had to go downtown CDMX to pickup our bracelet tickets. The service claims can be started at any stop, so once we got the ticket, we checked in our hotel and wanted to start the tour at the hotel’s closest stop.. we waited 45 minutes, watched 5 of the competitor bus (Turibus) passing and when finally we hopped on our bus, it was the last tour of the day, so we got half of it… I could have complained at the last stop with their personal, but that would’ve been another waste of time. I booked a Turibus tour for tomorrow.

I read all reviews before booking and wanted to give this comoany the benefit of the doubt. Unfortunately, we were very dissapointed. First, you have to go a specific place to exchange your ticket for bracelet. On the booking, it specifies you can do this at 2 locations: one in historic center and another one in zona rosa. We picked the one in zona rosa since it was closer to our hotel. We uber there to find nothing at the address provided and when i call to ask, rhey tell me that they are not at that location anymore, only at historic center (there goes our uber money wasted). Then, we take another uber to historic center and when we arrive at around 10: 30 wr are told that one route leaves at 11: 30, the other at 2 pm and the other at 4 pm . Is not really a hop on hop off. They have 3 routes (each taking to complete without getting off the bus, from 1.5 hours to 3 hours!) And worst part is that the buses dont pass as often for being able to yes, hop off and hop on! We only got to do one route left at 11:30 am withiut getting off the bus and back at historic center at 2 pm so we could catch the next route leaving at 2pm, we never could because of traffic. We have taken hop on hop off buses in amsterdam, london, lisbon, prague, brussels and nyc and this has been our only horrible experience. They need to improve their system and get more buses to pass more often.

The trip was good, a little mess, but... We are in Mexico. But I'm not happy with the cost charges that VIATOR did. The official cost at the CAPITAL BUS is 40% less. So, be aware, check the official before.

Bus service wasn’t consistent and they didn’t have English guide in most of the buses. Nobody speaks english due to which we were very confused.

I enjoyed the sites from the bus. I was very confused because the information received on the flyer was only in Spanish. I wish they had offered an English version. My sister and I got off at a suggested place but we’re not able to find our way back on the bus. We ended up just taking an Uber back to the hotel and we missed over half of the tour. Please consider having English information for those travelers who do not speak or read Spanish. Thank you

They need to let you know that you need to bring your own earbuds if you want to hear it in a language other than Spanish. Lots of driving around without much to look at

Please choose another tour, not only does it have limited stops, it won’t even stop in some of them. We were waiting to be picked up one morning and were completely skipped over even after making attempts to catch the drivers attention; this happened twice. In addition, some of the hearing connections did not work, thus making it hard for non Spanish speakers. To have one tour only in Spanish is also completely discriminatory and prohibits diverse groups to learn more about the city and encourage them to come back. Take the hop on hop off tour bus in red, it costs the same but is much better.

Ticket. Had to walk to many places before we could het them printed. Left a bitter taste for a viator sponsored trip, should have been told if this before hand.

On time. Clean, comfortable and my family got all the information in English And the price is good. I highly recommended to all my friends and family