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Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs

star-4.5119 Reviews
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Cozumel, Mexico
Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 hours  (Approx.)
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Saved to wishlist!
3 reef snorkeling stops
Guided snorkeling tour
Drinks, Beers, Water, Sodas and One Snack
Snorkel gear: Vest, fins, mask, tube
Insured Shaded Boat
Experienced trained guides
Marine fee $5 usd Not included

Departure Point

Av. Rafael E Melgar 1, San Miguel Cozumel, Centro, 77600 Cozumel, QROO, Mexico

Meet 15 minutes before your tour time at the Cozumel Ferry. A second email with complete meeting instructions will be sent after making your booking.

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Most travelers can participate
  • No Sunscreen Allowed due to Reef protection
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Cozumel Tours and Excursions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs.
Q:
What is the policy on sanitization during Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs.
Q:
What is the social distancing policy during Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs.
Q:
What measures are being taken to ensure staff health & safety during Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs.

Traveler Photos

Reviews

4.5
star-4.5
119 Reviews

Reviews by Viator travelers

Showing 1-10 of 119 reviews
star-5
Beautiful snorkeling trip
Autumn_G
, Oct 2021
This trip was absolutely amazing they booked us up at the port on their boat and drove us to three amazing snorkeling places and they took us to the most white sandy beach or we are waist high in water and the gorgeous stingrays swim by us every five minutes it was absolutely amazing definitely recommend taking your family and friends on this amazing boat tour the staff was extremely friendly and helpful during the whole time and the captain made the absolute best guacamole on the island
star-5
Great Tour!
Eliane_V
, Oct 2021
We had a great time on this Trip! The Guides were very attentive and friendly. We can recommend this Tour to anyone. The water is stunning and the snorkling spots were great too. At the End we stopped at a spot where the water is cristal clear and we got some delicious Guacamole an Chips. All in all we were very happy with this Snorkling Tour.
star-3
Fun but don’t expect any cool wildlife
Anne_S
, Oct 2021
It was a nice trip, but we saw maybe 25 fish in total and a few Starfish. No Turtles, Dolphins, no beautiful colorful rief. It was fun, just not at all what I had hoped for and expected
icon Response from Host , Oct 2021
Dear Customer, Thank you for your feedback and comments about our Cozumel snorkeling tour. In regards to your message, Cozumel is worldwide recognized by its abundant marine life and clear blue waters, We’re sorry if you feel your experience was not enough on this tour. Our guides always to show our customers the best spots for marine life in order for everyone appreciate the beauty of our reefs. Once again we appreciate your feedback and review as this help us to improve our tour. Thank you, The Cozumel Team
star-1
Uncomfortable experience
mkenner89
, Oct 2021
Inappropriate guide with my wife. Never again. The reefs were beautiful.. boat subpar but very happy to see the fish and the sea life. Guide had an eye problem with my wife in her bikini
icon Response from Host , Oct 2021
Dear Customer, Thank you for your feedback and taking the time to share it with us. In regards to your message, We apologize if you experienced any discomfort with any of our team members. We can guarantee you this has never happened before, Our team is constantly trained about customer service and good practices which is of important value for our company. We have addressed your comment to our management in order to have a talk with our team in regards to this matter. Once again, Our main purpose is for you to enjoy the Beauty of our reefs and Cozumel on this tour, so we apologize if you felt uncomfortable by any of our team members. We appreciate your feedback. Thank you, The Cozumel Team
star-5
Great Tour
Sydni_A
, Sep 2021
The whole crew was amazing! We got to see some great wildlife including 2 large sting rays. Would definitely recommend!!
icon Response from Host , Sep 2021
Dear Sydni, Thank you very much for your great comments and specially for taking the time to share your experience. It is important for us to know you really enjoyed your trip and specially the beauty of the marine life Cozumel reefs feature. We will pass along your comments to our crew as we are sure they will be happy to know you enjoyed your this Cozumel boat trip. On behalf of the Cozumel tours and excursions family, Thank you once again for your trust and preference. Kind regards,
star-3
Nice team but poor visibility on that day
Coline_b
, Sep 2021
I am sure this tour must be wonderful on clear visibility, however since it has rained a lot in the past days the visibility was extremely poor. We saw a few starfishes and some grey fishes. After hearing how nice Cozumel is, this was quite a disappointement. This is not the fault of the agency, clearly, but other travellers should be warned to check the conditions before booking. It would be also probably be nice from the agency to warn customers when the conditions are poor. In this way they could rebook tours on another day. Otherwise, the guide and the captain were extremely nice.
icon Response from Host , Sep 2021
Dear customer, Thank you for your feedback and sharing it with us. We wish we had control over the weather but unfortunately we don't. Cozumel is recognized but its beauty and abundant marine life worldwide, you can read our other reviews and customers are satisfied with their experience. We truly hope weather was always sunny and water completely clear but we cant have control over that. Hopefully some day. We appreciate your comment and will make sure to share them with our team. Thank you.
star-5
Snorkel in crystal clear waters
Silvia_R
, Sep 2021
The tour was beautiful! We saw hundreds of starfish at Cielo & on other two reefs barracuda, a turtle, lots of sting rays. Everyone was very knowledgeable & made it fun at the same time. We on only recommend this tour!
icon Response from Host , Sep 2021
Dear Silvia, Thank you very much for your excellent comments and great review, we're glad to know you enjoy this fun Cozumel snorkeling trip. We also appreciatte your feedback about our team as they really ensure you get to see marine life and enjoy this fun reef snorkeling. On behalf of the Cozumel Tours and Excursions Family, thank you once again for your trust and Preference. Kind regards,
star-4
Very nice guide and captain
Sylvia
, Aug 2021
It was nice seeing the star fish and stingrays. I wish the reef was more colorful. Very helpful guide and crew
icon Response from Host , Aug 2021
Dear Sylvia, Thank you very much for your great review and for sharing your experience with us. We are glad you enjoyed El Cielo reef and you were able to watch the starfish and we also thank you for validating the work of our guides and team. Cozumel is the only place in Riviera maya with No seaweed, the water is clean and beautiful, this really makes our tour great and definitely more enjoyable. On behalf of the Cozumel tours and Excursions family, Thank you once again for your trust and preference. Kind regards,
star-2
Where are the reefs?
Paul_C
, Aug 2021
We were very disappointed with the first two reefs. The corals were way below average with almost no fish. We saw some Star Fish and sting rays at the 3rd "reef" (sandy bottom). The whole trip was waste of time for us. We didn't get anything out of it.
icon Response from Host , Aug 2021
Dear Customer, Thank you for submitting your feedback, we truly appreciatte your time and effort. In regards to your comment, We apologize if you think our reefs and corals are below Average to what you are used to, regularly Palancar and Columbia reefs feature corals and variety of marine life. The third stop is at El Cielo Sandbar the sanctuary of the starfish who connects to El Cielito Beach with shallow waters where stingrays pass by. This tour has always been a great snorkeling trip for many, we apologize if it didn't fit your standards. Thank you.
star-5
Great customer services
Luz_B
, Aug 2021
Had a wonderful time, great service. I was going solo and the hold team make sure I was ok all the time.
icon Response from Host , Aug 2021
Dear Luz_B, Thank you very much for your excellent review and your kind words. We truly value your comments and appreciatte the fact you validate the work of our team as they understand Customer satisfaction is always important. On behalf of the Cozumel Tours and Excursions family, thank you very much for your trust and preference. Kind regards,

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