Mr. Medina was the best EVER! Professional, friendly, anf informative about Cancun area & history. Will use service again.
Was also easy to call Viator customer service for reservation bc we needed to go hotel to hotel.
When I choose my destination the Viator side did not let me choose the location of the hotel. This is a reason the company has to contact me to change the rate. I fully understand it but it needs to be fixed on Viator site then.
This was a great choice. The driver was waiting outside amongst a sea of drivers but kept saying my name out loud for me to find him!! I had an amazing driver named Orlando. He provided hand sanitizer when we approached the vehicle and sanitized our bags before placing it in the vehicle. He was prompt on our pickup on Sunday and was still professional and courteous. I love this company and recommend them to anyone who wants a hassle free transfer to their hotel of choice. 5 stars
We had a hard time finding them outside of the airport, which was quite stressful. But after that, super kind, helpful, and on time to pick us up at the hotel to take us to the airport (did a round trip with them).