Tour Cenotes Oasis Maya by Xcaret from Cancún and Playa del Carmen

• Confirmation will be received at time of booking
• It is recommended that you bring aqua shoes or water socks
• Minimum age is 6 years. Important: Children must be accompanied by an adult all the time
• Note: please avoid using makeup or chemical repellents that affect the ecosystem of the cenotes, use only chemical-free sunblock
• Minimum age to drink alcohol is 18 years
• Maximum weight is 250 pounds (113 kg)
• Not wheelchair accessible
• Not recommended for travelers with back problems
• Not recommended for pregnant travelers
• No heart problems or other serious medical conditions
• The Voucher schedule is informative. You are going to receive the exact pickup time and location thru the messages option of your booking.
• The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya and if your hotel is not in our routes we are going to confirm the pickup at the nearest point available.
• Tours and days of operation are subject to availability and changes.
• If by the time you had confirmed your purchase you do not have your hotel name, you must call us at least 24 hrs before your visit day to arrange your pickup.
• This visit is not recommended for people suffering from cardiac, pulmonary or spinal problems, asthma, diabetes or hypertension, or for pregnant women.
• Also keep in mind that due to the location of the cenotes is in the middle of the jungle, mobile phone service is probably unavailable, some roads to reach them are not paved and could be bumpy.
• The average temperature of the Cenote water is between 75 and 78°F during the year.
• Some activities have a check point for health issues
• In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
• Travelers should have a moderate physical fitness level
• This tour/activity will have a maximum of 15 travelers
• OPERATED BY Grupo Xcaret

• For a full refund, you must cancel at least 24 hours before the experience’s start time.
• If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
• Any changes made less than 24 hours before the experience’s start time will not be accepted.
• Cut-off times are based on the experience’s local time.
• This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.