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Shared Departure Transfer: Hotel to Cancun International Airport

star-3.5
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Cancun, Mexico
4

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Number of travelers
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Free Cancellation
up to 24 hours in advance
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icon1 to 3 hours  (Approx.)
Pickup offered
Mobile ticket

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Saved to wishlist!
One-way shared transfer (Only to centrally located Hotels in the specified area. If you’re staying in a different area from the one selected at the time of booking, an extra fee may apply)
Transport by air-conditioned minivan
Gratuities

Departure Point

Pickup Details

Departure Point: Your Cancun, Puerto Morelos, Playa del Carmen, Puerto Aventuras or Tulum hotel.

Other

Cancun, Cancun, Yucatan Peninsula

Return Details

Cancun, Cancun, Yucatan Peninsula

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Transfers operate 24 hours a day; confirm your pickup time with the local operator before travel. Contact details are listed on your confirmation voucher
  • This product must be booked at least 48 hours in advance of your travel time
  • Transportation included only to centrally located Hotels in the specified area. If you’re staying in a different area from the one selected at the time of booking, an extra fee may apply
  • It is very important that you provide your complete Hotel/Cruise details, as well as your Arrival Flight schedule, at the time of booking. Without this information, we will not be able to confirm your reservation. If this is the case, please contact us immediately to reconfirm your reservation
  • Some of the pictures are illustrative and could not match with vehicle available in destination
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Nexus Tours Mexico

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Shared Departure Transfer: Hotel to Cancun International Airport?
A:
The policy on face masks and attendee health is:

  • Face masks required for guides in public areas
See all safety measures taken by Shared Departure Transfer: Hotel to Cancun International Airport.
Q:
What is the policy on sanitization during Shared Departure Transfer: Hotel to Cancun International Airport?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Shared Departure Transfer: Hotel to Cancun International Airport.
Q:
What is the social distancing policy during Shared Departure Transfer: Hotel to Cancun International Airport?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Shared Departure Transfer: Hotel to Cancun International Airport.
Q:
What measures are being taken to ensure staff health & safety during Shared Departure Transfer: Hotel to Cancun International Airport?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Shared Departure Transfer: Hotel to Cancun International Airport.

Reviews

3.5
star-3.5
13 Reviews
3 stars
0
2 stars
0
Reviews by Viator travelers
Showing 1-10 of 13 reviews
star-1
Do not use!!
Crystal_C
, Mar 2020
If I could give zero stars I would!! This company is a scam. I called to schedule a time from hotel to airport the day before and gave her my reservation number, she mentioned my name then proceeded to tell me she couldn't find it in their "system". She then placed me on hold for 15+ minutes and never answered the phone. I hung up, called again and was placed on hold with no answering. It's a scam of a company. I want my money back.
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star-1
wouldnt cooperate with the hotel
gwap99
, Jan 2020
as per your process i had the hotel call and set the time for this 20 minute ride to the airport. It took the hotel 2 days to actually speak to someone and set the time. the flight was at 2;20 but the schedule person wanted to pick us up at 10;30 .... I wanted 11;45 so as not to sit in an airport for hours.. the hotel could only get them to agree to 11;00 .. wasting my time. Ill take the cab from now on.
icon Response from Host , Feb 2020
Dear traveler We appreciate that you have taken the time to send us your comments, for NexusTours the experience of each of its clients is always very important. We want to provide a better service, please enter to our website and go to the section of contact us, please write a letter with all the inconveniences, we are going to investigate to give you a solution, our senior manager Romina Pizzuti is going to see the case personally and she is going to give you an answer as soon as possible. Kind Regards
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star-5
Friendly and dedicated driver
jrowker
, Nov 2019
Our driver Gabriel went above and beyond to make sure we arrived on time to the airport and he was also friendly Thank you for your dedication to your work Job well done! Thanks again to Nexus team for making our vacation stress free.
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star-4
Ride to airport
Stacywacy20
, Aug 2019
No problems at all. Easy process to airport Driver was nice and courteous with no worry of getting to our flight back home
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star-4
Hotel to CUN return transfer
Navigate18858254297
, May 2019
Had some difficulties confirming pickup time at hotel. The phone # provided for text confirmation never replied, one of the other phone #'s never picked up and 3rd phone # provided finally connected but that guy couldn't find reservation # and never called back like promised. Eventually had hotel Concierge call to discuss in Spanish to sort out and get pickup time (but was 3.5hrs prior to flight time so had 3hrs to kill once dropped at airport). Turned out to be a "private" return trip with nobody else picked up along the way. Great value for only two of us (~$14USD total) vs. taxi from hotel would have been $450Peso (~$24USD), but if 3~4 people would have been better off getting taxi so we could leave at our own schedule.
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star-1
Not pick up me
Road63153598581
, Apr 2019
My pick up time was 2nd of April at 2 pm ( I have proof - email from Nexus Tour). I came at 1 55 pm and nobody pick up me. I called to Nexus tour and they said that my time was at 1 30 pm!!! Company changed my pick up time and they didn't send any notification for me...and they said that they have no car availability and can't pick up me!!! I paid for TAXI!!! I am very upset with this company and I need to refund money for this transfer. Please, let me know about it as soon as possible. Thank you!
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star-5
Great
Travel54367688719
, Oct 2018
I thought the service was really great. Fast, reliable. The van was came at exactly the time it was supposed to.
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star-5
Mexico
rocky5555
, Oct 2018
Great. Called day before to confirm reservation and obtain pickup time. Pickup on time. Very nice ride to cancCa airport.
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star-1
Horrible
lokendrasharma86
, Jul 2018
Extremely disappointing service. We booked our tickets before one week of our travel. But as we were having US contact no, we were not able to contact them when we were in Cancun. They even didn’t try to contact us. On the day of travel my hotel receptionist called us that one person from tour company is waiting from last half n hour and now he is leaving. We requested him to stop n wait for us just for 5 minutes. But he didn’t. He went back. We were getting late for our flight so we paid almost 60 dollars extra to another cab driver. Really not recommended.
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star-5
Serviço excelente!
jeffscosta
, Aug 2018
O atendimento e praticidade foram incríveis! Atendimento com pontualidade, agilidade e muita cordialidade. Tive receio por ser uma das minhas primeiras experiências com a Viator, e só tenho elogios! Recomendo a todos.
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Product code: 5359P142

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