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Snorkeling & Jet Ski

star-4.532 Reviews
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Badge of Excellence
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Cancún, Mexico
Snorkeling & Jet Ski

Select Date and Travelers

Number of travelers
0 Adults1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 hours 30 minutes  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Saved to wishlist!
Use of Snorkeling equipment
Bottled water
Air-conditioned vehicle
Use of Jet Ski 30 minutes
Gratuities
Dock Fee ($10 usd, payable at check-in)
Transport from Riviera Maya has an extra cost besides the 2:30 pm tour when it is included.
$5usd deposit for locker's key (refunded when returning the key).

Departure Point

Carr. a Punta Sam 05-Mz.2, Sm.80, 77520 Cancún, Q.R., Mexico

400 yds away from All Ritmo Hotel, and right next to "Estrella de Mar" church.

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Most travelers can participate
  • This tour/activity will have a maximum of 30 travelers
  • OPERATED BY Total Snorkel Cancun
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Snorkeling & Jet Ski?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Snorkeling & Jet Ski.
Q:
What is the policy on sanitization during Snorkeling & Jet Ski?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Snorkeling & Jet Ski.
Q:
What is the social distancing policy during Snorkeling & Jet Ski?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Snorkeling & Jet Ski.
Q:
What measures are being taken to ensure staff health & safety during Snorkeling & Jet Ski?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Snorkeling & Jet Ski.

Traveler Photos

Reviews

4.5
star-4.5
32 Reviews

Reviews by Viator travelers

Showing 1-10 of 32 reviews
star-2
NO REFUND!!! Lol
Kyle_G
, Dec 2021
As land dwellers, there is aways a craving to experience adventure. Well on the morning of our excursion the wind had picked up and there was white caps. The day was better suited to diving that a snorkel. I asked about the conditions when we arrived and mentioned that we got a jet ale package combo. No problem no problem. Until we return from the snorkeling all jacked up about half of the boat ended up throwing up over the side because of the conditions. Retuning back to the dock green under the gills I explained that my wife and both had no interest in spending an hour on jet skis. The manager didn’t want to even talk about it. Was just NO REFUND. I said we are not burning your fuel or wasting anyones time. Only reschedule!! Well we only had one more day in Mexico on this trip. Such is life!!!
icon Response from Host , Dec 2021
Hello Kyle, We appreciate your review and would like to thank you for sharing your comments with us. It's unfortunate to hear about this issue. We have a bad weather guarantee that let you reschedule for a different date or get a refund when the weather doesn't allow our tours to be performed. It would be really helpful if you could send us more info to socialmedia@cancunrivieramaya.com for us to investigate further. Once again, thank you for your review. We hope you can give us another chance and get to experience our tours on better weather conditions. Regards.
star-5
Great morning of snorkelling and jet skiing
Jennifer_W
, Oct 2021
We went for the snorkelling and jet ski experience and both were excellent. We were looked after throughout the trip and Lewis was a great guide
icon Response from Host , Nov 2021
Hi Jennifer, We appreciate your review and are happy to know that you had fun with this tour. Thank you for your high rating! We look forward to seeing you again.
star-4
Good afternoon getaway
Andre_P
, Sep 2021
Loved seeing the sea turtles, the ship wreck and the cenote. Guide (luis) very extreamly nice. My flipper ripped during the snorkeling. Luckily they had a spare strap. My mask leaked a little. My fault for not trying it on before going out. I recommend you bring yiu own mask and bring towels!! They don't supply towels and the website and booking does not state that.
icon Response from Host , Sep 2021
Hey there Andre! Wow! Thank you for the great review, we'll make our best efforts to ensure a better service next time you come visit us!
star-5
Great time and definitely returning!
Estela_R
, Jul 2021
We had a great time both snorkeling and using the JetSkis. Alex was our guide during snorkeling on Barracuda’s ship. They made it fun and very informative. We got to see lots of different fish, turtles and other sea life. The JetSkis, or rather seadoos, were very fun. They explained everything well, as we were not very experienced. We would definitely recommend to others and do this to her again next time we are in Cancun. The transport that was included was great also! They had few people in the van and only had one stop, which made it fast to get there and back. Thank you everyone!
1 traveler found this review helpful
star-4
Breath taking 😍
jessica_e
, Jul 2021
Experience was amazing but I gave four star because they charged for an extra 10 for boarding after I already paid, and the scuba 🤿 mask and air hole weren’t well sanitize
icon Response from Host , Jul 2021
Hello Jess! Thank you for taking the time in giving us a review. All of our snorkeling tubes are brand new and sealed when given to our guests, and as such don't really need any extra sanitation. As for the extra $10 usd, we're sorry but it is a charge made by the marina and not us. We hope you may return for another adventure in the future, and that you enjoy a great fun time with us again
star-2
Disappointing
Greg_R
, Jun 2021
This was our first negative experience with a Viator tour. First off, the check-in was chaotic to say the least. The snorkeling equipment was very poor and left us all with sore noses and mouths. Most disappointing was the tour itself. For two of the three stops, the boat dropped everyone off and then moved to another point in front of the group. We swam in a straight line to the boat, all together, no exploring and got right back on the boat. The sites were touristy and crowded. When we got back for the jet ski tour, we had booked 5 individual jet skis. They had three available and no other option. They would not refund the jet ski portion of the tour and said the doubles could have an hour and the single (we are a family of 5) could have half an hour. They were inflexible even though they were not providing what they had committed to and we had paid for. There was no tour. We were only allowed to go back and forth in front of the dock, an area filled with seaweed, which stalled out the jet skis constantly.
1 traveler found this review helpful
star-5
Great Cancun experience
Michelle_R
, Jun 2021
Tour guide made experience great for all ages. Had a great time just do again when we come back to Cancun.
1 traveler found this review helpful
star-5
This was a new and fun...
Antonioni_M
, Mar 2021
This was a new and fun experience for me. i am not that good of a swimmer so i was a little worry but the water literally carries you. You will float effortlessly definitely would do it again
star-5
Would recommend! Great stuff!
Eugene
, Mar 2021
Great experience, spent too much time searching for turtles, I would rather spend more time on the ship wreck, there's a lot of fish and I think it's the best of snorkeling part. Jetski was great too, they say it's around 30 minutes, but I think I was riding for more than 40.
star-5
Terrific Excursion!
Michael_D
, Mar 2021
This excursion was amazing. The staff are all extremely friendly, knowledgeable, and passionate about what they do! We were lucky enough to have Captain Rilly as our captain and George as our guide for the snorkeling portion. They were both awesome and they gave us a great time that we’ll never forget! Our jetski guide (unfortunately I cannot recall his name) was also phenomenal. You can’t go wrong with this activity! I highly recommend it! Thank you all for your amazing services!

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