Cancun Hotel Zone Private Transfer From & To Cancun Airport

Our driver was on time and very friendly. We received a confirmation prior to our arrival and two days before our departure

We Booked to be picked up on 1/11 at 11:00am from our hotel to be dropped off at the airport and they never showed , we called them at 11:20 to see what the hold up was and they told us that they couldn’t arrive until 40 minutes later , wow so we had to purchase another taxi just so we wouldn’t miss our flight, I would not recommend using them especially if you’re catching a flight just pay for the taxi at your resort they’re more reliable they did not issue a refund so I had to contact Viator directly

Beware! This operator stole my money. Never rendered services. Viator steals your money! Never use Viator! Viator is the worst excursion company I have ever used. I didn't know what area of Cancun I was headed to, so, I used their chat service to book a airport transfer to my hotel. I specifically asked them if they could help me pick out a service for my specific hotel and they did the research and told me the one to choose. I booked the airport service and then the day of my service the airport transfer company calls and tells me that my hotel is further away and would need and additionally $60 from what I had already paid. I immediately told them I would need to cancel and they told me they didn't have the order in their system yet and I would have to call Viator, which I did. Then Viator told me when I called that the airport service would have to say that they would have to request on their end. Which when I chatted with them, they said they did. So, Viator told me the refund request was submitted. Post trip I realize that my refund has still not been returned. I called and Viator is NOW telling me that they cannot refund my money. So, i didn't use that service and they kept my money. Citing that the title of the service says Cancun, which is the service suggested by their own operators. Viator is fraudulent and if you're not careful they will take your money. The operators are not knowledgeable about travel or their own vendors. It's unacceptable.

We were picked up in a luxury private SUV. It was a very pleasant ride. Driver was great and safe! Will use again

The ride was comfortable and easy. The driver met us at the airport with no incidents. Looking forward to using them again.

Excellent customer service from finding the van at the airport to our driver Luis who did a great job and was very hospitable

The driver was on time and very friendly. We felt comfortable being in the van by ourselves. We were offered water on our ride and we really enjoyed the music selection he played on the radio. I will definitely use them again!!

Easy to communicate with and pick up and drop off are very smooth! I would highly recommend booking your drive with them.

Very good experience overall. Great email communication. I was worry at first how it would go but I have nothing bad to say. Was picked up on time from airport & hotel. Thank you.

We always use viator for our transfer to/from airport (this time via Etransfer co). They are always very friendly and great communicators. They advise exactly who to look for or where to meet them after getting luggage. Exiting the airport can be chaotic but we are never concerned because we know viator will be there.