Chichen Itza Premier with Sacred Cenote from Cancun

The only complaint I have is the servers at lunch. I tried to order a beer two times before I was listened to. I even ordered in Spanish! I tried to order a margarita as my 3rd drink and was told I would have to pay (even though I was told cocktails were included w/premium). Then I tried to order a beer and he refused bc I couldn’t take it on the bus. However, the bus hadn’t left yet so I had time. I ended up leaving with a water bc I didn’t want to forfeit my last water.

This was one of the highlights of our vacation. The whole thing was very organized and well executed. Our bus was super comfortable and the bus driver (Armondo) was wonderful. Tomas was the best tour guide we could have ever asked for. Tomas really brought the Mayan people, culture, and genius to life and you could tell he is very passionate about his work. It was an amazing experience!

Great experience it was bit long but besides that I really enjoyed myself and looking forward to going again

Although it was a long day, I 100% recommend this trip, we were sufficiently fed, hydrated and treated with such respect. Gonzalo and the other tour guide was so informative, kind and I would not have enjoyed it as much without them.

Gonzalo was amazing, Francisco was a great guide as well. The entire experience was once in a lifetime. I thoroughly enjoyed myself.

Victor and Adrian were fun guides. Victor provided a lot of Mayan history. I did enjoy the tour and would recommend it. A few things of note though; we first arrived at a buffet place that was a big tourist center. Our guides helped the place try and get us to buy lots of stuff there so the stop took a long time by the time we ate lunch (which was really good). This time would have given us more time at the Cenote (instead of 1 hour to change swim, change and be back on the bus) plus the stop at the town was only a half hour to find and eat dinner.

Our tour guides Victor and Adrien were so fun, and we had a great time! The day was long, but well worth it!

I had to pay an added $60. No one likes hidden charges Tour guides and bus were all good. The initial $60 surprise at the beginning of the day was a damper.

All of it was fantastic and the tour guides Brill.especially Victor. So knowledgable . I didnt swim in the Cenote, though my sister did. Well worth the money

We were extremely unhappy with this tour. This supposedly 10-12 hour tour started at 7am waiting in our hotel lobby and ended at 10:14pm. It was over 15 hours, and most of it was spent on the bus. We started waiting in our hotel lobby in Playa del Carmen at 7am and finally made the last guest pickup in Tulum at 10:35am. Then we started the drive and actual tour. Due to so much time on the bus our times at the advertised stops were reduced. I understand there were at least three buses that day. The buses should have been organized into groups that left from Playa del Carmen and groups that left from Tulum. On the way home we pulled over so that people could change buses because they were being dropped off at the same pickup spot. Those people should have been on the same bus to begin with. There were no covid protocols. There was no social distancing - every bus seat was filled, no mask enforcement, no hand sanitizer offered, no sanitizing of high traffic areas, etc. On the bus we passed around items to look at and there was no sanitizer before or after. We were combined spanish and english speakers and the guides spoke in both languages alternating. I understand there were at least three buses that day. It should have been organized into spanish speaking buses and english speaking buses. Also, there were at least three different “tours” on our bus (based on the colored wristbands): premier, classic, and something else. We were all treated the same but we certainly didn’t pay the same amount for our tour. Unlike the itinerary in our ticket, the first stop was a souvenir place where we had lunch. Our itinerary said we were to have lunch at Cenote Saamal. We did not go to Saamal as advertised... we went to "Selva Maya Hacienda Restaurante" according to our life jacket ticket. We arrived at sunset. There was no explanation of the cenote or the grounds around it...the only explanation was where to buy life jackets. It was dark when we got to Valladolid so we couldn't really see the architecture. There was no description of the architecture or traditions of Valladolid. It was 10:14pm when we got back to the hotel. We missed our planned dinner reservations and show.