Berlin City Hop-on Hop-off Tour with Optional Cruise

Excellent bus! Easy to find! Very informative! Friendly staff! Added the boat tour…it was perfect. Highly recommend.

This is not a review of the routes or the timings or the audioguides, since all city tours follow the same, this is about the inconvenience caused by booking online on Viator and the constant unavailability of City Circle bus tour staff in the minivans. When you book a tour with Viator online, they only generate a provisional ticket (which blows my mind since they take payment up front) and ask you to hunt down their redemption points to validate your ticket, but when you reach those locations either there is notht to be found or the minivans that are parked are completely deserted. Kudos to the bus crew themselves for letting us travel with just the provisional ticket, but since we didn't have the real thing, we couldn't go on the boat tour which was a huge waste of money. I just don't understand why they just can't hand over the proper ticket as soon as payment is done. They should just do away with the redemption process, since standing around waiting for new passengers is clearly not their strong point.

I arrived at one of the recommended addresses to pick up the tour tickets but there was no one to deliver me. It was a square, in which a guy who advertised the Hop On Hop Off bus helped me by indicating another address to get the tickets. He told me that the bus itself would take me to the other address. When I got on the Hop On Hop Off bus the driver demanded the ticket I didn't have. I showed the Viator papers, he replied that he needed the tickets. The same guy who had helped me earlier talked to the driver and convinced him to take us to the other address to pick up the tickets. I finally got the tickets and went on the boat tour that was scheduled for 11 am. When I got there, there was no tour at 11 am and I had to wait nearby, on a very cold day, until boarding a boat tour 30 minutes later. In other words, everything is wrong.

Pleasant experience. Very frequent connections and polite staff. Can cover almost all landmarks. I would take a 2 day ticket next time as one day seems to be just not enough for this city tour

The Berlin City Tour is a great way to view this sprawling city from the comfort of a bus. The pre-recorded commentary is informational and entertaining. The bus route covers the most popular and important sites in the city. Also, there appears to be a customer representative at almost every stop along the route. Take this tour!

This tour was great except the audio portion barely acknowledged the sites that memoralized the atrocities of World War II. No mention of The Memorial of Murdered Jews even though we drove past it. Only slight mention of The Topography of Terror.

good way to get the important sights and know what to come back to if you want for a longer time....good information on headphones

There was no staff available to redeem tickets for us so were unable to use our tour and ended up walking a lot further than we planned. very disappointed, when a person purchases a tour like this we should get the tickets from Viator and not have to go to a redemption center and that for me goes for all tours - there were other tours we had purchased that we also had to go to redemption centers which doesn't make sense - we have asked for a full refund for this tour as we were unable to use any part of it.

In the last few new places I have visited, the HOHO tours are the best way to get an overview of the city. This tour was no exception and it was really great! I coupled this tour with a walking historic tour (previous day) and between the two tours, I had a really great Berlin experience. The HOHO tour is definitely one I would recommend on a first day, because it points out the main attractions so you know where to visit and/or spend additional time! I rated this a 4 instead of 5 because the stops were not clearly marked and I was concerned that I would not find a stop.

Need to repair voice machines. Driver was very good. Needs to upgrade system on bus. Very nice people to help.