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National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

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One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

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Statue of Liberty Ticket, 9/11 Memorial and Wall Street Tour
Statue of Liberty Ticket, 9/11 Memorial and Wall Street Tour
$59.00 per adult
Traveler Favorite
Our First Trip to NYC
There were only 5 visitors on our tour which allowed a great deal of attention from Ray, our guide. All of us arrived within minutes of the appointed time, and dressed warmly for outdoors. Ray was extremely knowledgeable of the history of NY, and presented it in such a manner to keep us laughing at times while telling the story of a building, man, or a name on the sidewalk. Ray would make a super history teacher. 9/11 was the most touching part of the tour. I would highly recommend this tour.
Cheryl_M, Jan 2022

Recent reviews from experiences in New York City

star-5
Great experience!
Janet_K, Oct 2021
9/11 Memorial Museum Admission Ticket
This made it easy to book with crowds & Covid restrictions. Line was short & quick with timed admissions.
star-4
Crowded
Aaron_R, Sep 2021
9/11 Memorial Museum Admission Ticket
Impactful, surreal but overcrowded. I’m not sure what capacity is but it felt like my 11AM tickets were useless in the sense that entrance did not feel staggered. I was hoping to have a silent and memory provoking experience but instead it was primarily trying to avoid all the travelers barely following social distancing measures.
star-5
Great 9/11 Tour!
phyllis_o, Jan 2022
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
We found our tour guide very informative & related to personal experiences which made it even more interesting.
star-5
Most memorable part of...
Andrea_M, Jan 2022
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Most memorable part of our time at 9/11 memorial was our tour guide! She was so fantastic and made the whole experience real! 10/10 Recommend Ibeth
star-4
Easy ticketing and entrance to all
Gwen_H, Jan 2022
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Jared was very knowledgeable and has various tours. I wish we had had all day to do the tour, museum, observatory - it is a lot to take in. Great food at Eataly next door in the Westfield on the grounds.
star-5
Important and relevant
Dalit_A, Jan 2022
9/11 Memorial Museum Admission Ticket
Very emotional. No wait time. Well organized museum that captures every aspect of 9/11. Very worthwhile
star-5
Humbling
Shannon_F, Jan 2022
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Very humbling experience. Learned more of the catastrophe and the people involved. James, the tour guide, was fabulous!!!!!
star-5
911 Facts
Debra_S, Jan 2022
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Learned things I didn’t know about 911 and really enjoyed the serenity of the memorial park. The travel guide was funny and made the tour very nice.
star-5
It made 9/11 a reality...
deborah_c, Jan 2022
9/11 Memorial Museum Admission Ticket
It made 9/11 a reality where you felt the pain and horror. Enabled empathy for all those affected clearly and vividly. Incredible presentation and very very emotional.
star-5
Humbling
Andrew_S, Jan 2022
9/11 Memorial Museum Admission Ticket
The wall of photos of the people taken .. will haunt me for some tine .. and the heroic efforts of all the firefighters who lost their lives trying to save others
star-5
9/11 tour
Rob_K, Jan 2022
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
In NY for the 1st time. 9/11 Memorial and Ground Zero tour is a must do. Our tour guide, Ellen, was fantastic! Funny and full of spirit!
star-5
It was a great learning...
Joan_B, Jan 2022
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
It was a great learning experience. The guide was very informative. I found out much more about the memorial and it’s symbolism

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

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How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

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When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

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Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

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National September 11 Memorial & Museum